Business Office Manager / Collections Specialist

Cambridgepac; Covington (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Cambridgepac in Covington, GA seeks a Business Office Manager to supervise, coordinate, and perform financial office functions under the Administrator.

You will prepare reports, manage patient billing, Medicaid/Medicare billing, accounts receivable, and general ledger, ensuring compliance with state and federal regulations; you will also oversee staff and protect resident confidentiality.

Qualifications

• Must have business/healthcare office experience or degree.
• Organized and detail-oriented with strong communication.
• Empathetic approach with residents and families.
• Adhere to Residents' Rights and Facility Policies.

Responsibilities

• Prepare and submit reports on time to Administrator and agencies.
• Maintain statistics for admissions, discharges, census, and billing.
• Handle monthly resident billings and third-party payers (Medicaid/Medicare).
• Manage accounts receivable, collections, and documentation.
• Maintain cash receipts/disbursements, AR/AP, payroll journal, and GL.
• Attend meetings to stay current with regulations affecting bookkeeping.
• Ensure daily bank deposits and reconcile facility accounts.
• Assist in admissions process with rate explanations and payment terms.
• Supervise and oversee other business office staff as assigned.

Skills

Organized and detail-oriented

Strong communication skills

Patience and empathy

Self-discipline and reliability

Healthcare facility experience

Education

Bachelor's degree in Business Administration or related field

Job description

General Purpose:

Supervise, coordinate, and perform business office functions under the direction of the Administrator in accordance with sound accounting practices.

Essential Job Functions:

This facility expects their employees to promote an atmosphere of teamwork with other employees, hospitality, and comfort for its residents. Therefore, the following list of duties is not all-inclusive:

• Prepare and submit reports on a timely basis as required and directed by Administrator, this company and governmental agencies.
• Accumulate and maintain, in an organized manner, vital statistics relating to admissions, discharges, deaths, transfers and daily census of facility residents.
• Prepare and submit monthly resident billings for services provided.
• Responsible for monthly Medicaid, Medicare, and other insurance billings along with timely follow-up with intermediaries on delinquent payments.
• Monitor and manage the accounts receivable collection process.
• Pursue past due accounts persistently and maintain proper back-up documentation
• Obtain and submit all required documentation to bill third party payers as per program/company guidelines.
• Maintain financial records including cash receipts, cash disbursements; accounts receivable, accounts payable, payroll journal, and general ledger as directed.
• Attend department head meetings, seminars, and workshops, when approved, to assure current knowledge of State and Federal laws and regulations pertaining to bookkeeping functions.
• Be responsible for ensuring daily bank deposits are made and reconciling all facility cash and checking accounts.
• Verify that resident trust is accurately recorded.
• Provide statistics to audit and reimbursement for year-end processing.
• Maintain an accurate accounting of patient trust funds including monthly reconciliation and quarterly statements to responsible parties. Reconcile petty cash for Patient Trust Fund daily.
• Participate in the resident admission process by providing explanations of the facility’s rates, billing cycle and payment terms, including collecting the first month’s advance payment upon admission.
• Supervise and oversee other business office clerical staff, as assigned.

Other Duties:

• Attend in-service education programs in order to meet facility educational requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records/information.
• Protect residents from neglect, mistreatment, and abuse.
• Protect the personal property of the residents of the facility.
• Others as directed by the supervisor or administrator.

Minimum Qualifications:

• Business Degree or experience in health care facility; office management preferred.
• Organized and detailed in work performance.
• Good communication skills with excellent self-discipline and patience.
• Genuine caring for and interest in elderly and disabled people in a nursing facility.
• Comply with the Residents’ Rights and Facility Policies and Procedures.
• Perform work tasks within the physical demand requirements as outlined below. Perform Essential Duties as outlined above.