Business Office Manager

Engage Healthcare Ltd; Randallstown (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

PTO 20 days

Flexible Schedule

Tuition Reimbursement

401K

Verizon discount plan

Job summary

Engage Healthcare Ltd. is seeking an experienced Administrator to supervise and coordinate the business office within a long-term care facility. You will lead cash flow, billing cycles, and staff development in an environment that serves residents and families with compassion and rigor.

The role requires a bachelor’s degree in business or related experience, 3+ years in the field, and 1–2 years of supervisory responsibility. Excellent communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in business or relevant long-term care experience.
• Minimum of three years related experience.
• 1–2 years supervisory/management experience; office management preferred.
• Effective English communication, verbal and written.
• Proficient with Word, Excel, PowerPoint, Outlook.
• Ability to handle multiple tasks with accuracy and discretion.

Responsibilities

• Supervise and coordinate business office functions as directed.
• Prepare monthly resident billings and Medicaid/Medicare billings.
• Maintain accounts receivable and payable, payroll, and cash records.
• Identify process improvements to enhance customer experience.
• Attend department head meetings and stay compliant with laws.

Education

Bachelor’s degree in business or relevant experience in long-term care

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet navigation

Job description

Summary:

Supervise, coordinate, and perform business office functions under the direction of the Administrator in accordance with sound accounting practices.

Environment:

Work will be performed primarily indoors at one of our long-term healthcare facilities, throughout all areas, including in resident rooms, and on carpeted and/or tiled floors. Work will be performed there routinely around other co-workers, healthcare staff, residents, and guests. Due to the nature of facility’s business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne pathogens, and communicable diseases, as well as high-stress medical and/or life-threatening situations.

Benefits:

• Health, Vision, Dental, Life and Disability Insurance

• 20 PTO days

• Flexible Schedule

• Tuition Reimbursement

• 401K

• Verizon discount plan

Essential Duties & Responsibilities:

• Meet physical and sensory requirements stated below and be able to work in the described environment.

• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.

• Management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff, as deemed necessary.

• Ensure that all employment practices are administered fairly and without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status in accordance with applicable federal, state and local laws.

• Prepare and submit reports on a timely basis as required and directed by the Administrator, the company and governmental agencies.

• Accumulate and maintain, in an organized manner, vital statistics relating to admissions, discharges, deaths, transfers and daily census of facility residents.

• Prepare and submit monthly resident billings for services provided.

• Responsible for monthly Medicaid, Medicare, and other insurance billings along with timely follow-up with intermediaries on delinquent payments in coordination with outside billing company.

• Monitor and manage the accounts receivable collection process in coordination with outside billing company.

• Pursue past due accounts persistently and maintain proper back-up documentation.

• Obtain and submit all required documentation to bill third party payers as per program/company guidelines.

• Maintain financial records including any cash receipts, cash disbursements, accounts receivable, accounts payable, payroll journal, as directed.

• Prepare payroll.

• Attend department head meetings, seminars, and workshops, when approved, to assure current knowledge of State and Federal laws and regulations pertaining to bookkeeping functions.

• Responsible for reconciling all facility cash and accounts.

• Verify that resident trust is accurately recorded.

• Maintain an accurate accounting of patient trust funds including monthly reconciliation and quarterly statements to responsible parties. Reconcile petty cash for patient trust fund daily.

• Participate in the resident admission process by providing explanations of the facility's rates, billing cycle and payment terms, including collecting the first month's advance payment upon admission.

• Supervise and oversee other business office clerical staff, as assigned.

• Other special projects and duties, as assigned.

Job Requirements:

• Bachelor’s degree in business or relevant experience in long-term care.

• Minimum of three (3) years related experience.

• One (1) to two (2) years management/supervisory experience required; office management experience preferred.

• Effective verbal and written English communication skills.

• Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

• Highest level of professionalism with the ability to maintain confidentiality.

• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

• Customer service oriented with the ability to work well under pressure.

• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

• Strong analytical and problem-solving skills.

• Ability to work with minimal supervision, take initiative and make independent decisions.

• Ability to deal with new tasks without the benefit of written procedures.

• Approachable, flexible and adaptable to change.

• Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.

Physical and Sensory Requirements:

• Moderate physical activity:

  • Requires handling of average-weight objects up to twenty-five (25) pounds.

  • Sitting for more than two (2) hours at a time.

  • Requires consistent computer work with repetitive typing and concentrating on computer screen.