Business Office Manager

Sotalent; Whitmore Lake (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Sotalent seeks a Business Office Manager for a skilled nursing and rehabilitation facility. You will oversee daily business office and accounting functions, manage resident accounts, billing, collections and trust funds, ensuring accurate records and professional service for residents and families.

The role requires organizational excellence, discretion with confidential information, and strong communication with residents, families and staff.

Qualifications

• Balance resident/guest accounts and provide statements.
• Process monthly changes to private accounts and distribute cash allowances.
• Prepare and distribute monthly billing statements.
• Assist residents with medical assistance applications and verify eligibility.
• Complete representative payee documentation when required.
• Manage trust funds, petty cash and other facility financial accounts.
• Coordinate account closures for deceased residents and final bills.
• Maintain accurate Business Office filing systems.
• Review accounts receivable and accounts payable with the Administrator.
• Respond to resident, family and visitor questions with professionalism and respect.
• Communicate effectively with residents, families, visitors, colleagues and supervisors.
• Escalate resident concerns to the appropriate department.
• Participate in departmental meetings and in-service activities.

Responsibilities

• Maintain and balance resident/guest accounts and provide account statements.
• Process monthly changes to private accounts and distribute monthly cash allowances.
• Prepare and distribute monthly billing statements.
• Assist residents/guests with medical assistance applications and verify eligibility.
• Complete representative payee documentation when required.
• Manage trust funds, petty cash and other facility financial accounts.
• Coordinate account closure processes for deceased residents, including trust accounts and final bills.
• Maintain accurate and organized Business Office filing systems.
• Review accounts receivable and accounts payable with the Administrator or designated leader.
• Respond to resident, family and visitor questions with professionalism, warmth and respect.
• Communicate effectively with residents, families, visitors, colleagues and supervisors.
• Escalate resident concerns to the appropriate department.
• Participate in departmental meetings, training and in-service activities.

Skills

Accounting

Record keeping

Administrative skills

Communication

Confidentiality

Education

High school diploma or equivalent

Bachelor's degree in Accounting/Finance or related field

Job description

A skilled nursing and rehabilitation facility is seeking a Business Office Manager (BOM) to oversee daily business office and accounting functions. The role manages resident/guest accounts, billing, collections, financial records, trust funds and related administrative processes while providing a professional and supportive experience for residents and their families.

Key Responsibilities

• Maintain and balance individual resident/guest accounts and provide account statements.
• Process monthly changes to private accounts and distribute monthly cash allowances.
• Prepare and distribute monthly billing statements.
• Assist residents/guests with medical assistance applications and verify eligibility.
• Complete representative payee documentation when required.
• Manage trust funds, petty cash and other facility financial accounts.
• Coordinate account closure processes for deceased residents, including trust accounts, insurance claims, funeral expenses and final bills.
• Maintain accurate and organised Business Office filing systems.
• Review accounts receivable and accounts payable with the Administrator or designated leader.
• Respond to resident, family and visitor questions with professionalism, warmth and respect.
• Communicate effectively with residents, families, visitors, colleagues and supervisors.
• Escalate resident concerns to the appropriate department.
• Participate in departmental meetings, training and in-service activities.

Requirements

• High school diploma or equivalent.
• 1+ year of accounting experience.
• Strong organisational and administrative skills.
• Ability to maintain accurate financial records and handle confidential information.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Bachelor's degree in Accounting, Finance or a related field.
• Experience in a healthcare, skilled nursing, rehabilitation or assisted living environment.