Business Office Manager

Genesis; Warwick (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider as a Business Office Manager in Warwick, RI. This role focuses on optimizing revenue cycle management and leading a team to ensure financial excellence. You will collaborate with various departments, ensuring compliance and supporting residents throughout their journey. The position offers a dynamic work environment with a strong emphasis on teamwork and leadership.

Benefits

Variable compensation plans

Tuition, Travel, and Wireless Service Discounts

Employee Assistance Program

Health, Dental, Vision Insurance

401K

Paid Time Off

Qualifications

• At least five years of experience in long-term care billing and collections.
• Strong understanding of RCM systems, processes, and performance metrics.

Responsibilities

• Oversee revenue cycle functions from pre-admission to discharge.
• Lead daily revenue operations including billing and collections.
• Collaborate with departments for accurate patient account management.

Skills

Leadership

Collaboration

Attention to Detail

Education

High School Diploma

Coursework in Accounting or Finance

Job description

Get AI-powered advice on this job and more exclusive features.

ABOUT GENESIS

As the nation's leading provider of healthcare services—from short-term to long-term care—and a wide variety of living options and professional clinical services, Genesis focuses on the vitality of the person. Our daily mission is to make a difference in the overall well-being and healthy outlook of everyone we serve.

At critical life moments, you need someone you can trust and people you can count on to understand your unique needs. Whether healing from a serious illness or making a life transition, we help our patients regain their vitality for a healthier return home.

Healthcare Evolution

Healthcare is evolving. Patients and their families expect personalized, quality care that meets them where they are, delivered by skilled practitioners who push the boundaries of ordinary service to excellence. This new era of skilled nursing and long-term care empowers and nurtures, leading with compassion and leaving a lasting impression.

At Genesis, we know passionate healthcare providers and skilled experts are key to achieving this. Join our diverse team working to create vitality for life.

Responsibilities

• Are you experienced in driving Revenue Cycle Management (RCM) performance at the center level, with a focus on measurable outcomes?
• Can you lead and improve all aspects of the revenue cycle—from pre-admission through discharge—to maximize timely and accurate revenue collection?
• Do you thrive in a collaborative environment, working closely with Market leaders and support teams to achieve positive accounts receivable (AR) outcomes?
• Are you confident in identifying training needs and communicating them effectively to ensure continuous performance improvement across your team?
• Do you consistently demonstrate a strong understanding of your responsibilities and ensure tasks are executed with attention to detail and timeliness?
• Are you comfortable working cross-functionally with departments like Admissions, Clinical Reimbursement, and Social Services to maintain accurate and compliant patient account management?

Does this sound like you? If so, apply to join our team as a Business Office Manager and lead financial excellence at the center level! This role is more than back-office work — it’s a key leadership position where your skills in revenue cycle management, people development, and process execution will support our mission of delivering exceptional care.

What You’ll Do

As a Business Office Manager, you’ll oversee revenue cycle functions—from pre-admission to discharge—focusing on optimizing collections, ensuring compliance, and leading a high-performing team including Assistant Business Office Managers, Bookkeepers, and Receptionists.

• Lead daily revenue operations such as census management, billing, collections, adjustments, and Medicaid tracking.
• Collaborate with departments like Admissions, Clinical Reimbursement, and Social Services for accurate patient account management.
• Act as a financial liaison during the resident journey, from financial interviews during admission to discharge support.
• Support compliance with all relevant guidelines, including cash handling and segregation of duties.
• Use your expertise in revenue cycle metrics (bad debt, cash collections %, AR aging, DSO) to identify challenges and develop solutions.
• Partner with Market RCM leaders to align with broader initiatives and access necessary tools and support.

Qualifications

What You Bring:

• A high school diploma or equivalent; coursework in accounting or finance preferred.
• At least five years of experience in long-term care billing and collections.
• Strong understanding of RCM systems, processes, and performance metrics.
• A collaborative mindset with leadership skills to develop a business office team.

Confidence and professionalism in working with residents, families, and center leaders.

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program for mental health support
• Employee Foundation for unforeseen hardships
• Diverse, Equitable, and Inclusive (DEI) workplace with active DEI initiatives
• Health, Dental, Vision, company-paid life insurance, 401K, Paid Time Off

Additional Voluntary Insurances

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Restrictions may apply based on collective bargaining agreements, state law, and other factors.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Healthcare

Referrals increase your chances of interviewing at Genesis. Sign in to set job alerts for “Office Manager” roles.