Business Office Manager

Koru Health; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Koru Health in Madison, WI is seeking a Business Office Manager to oversee vendor and resident accounts and support lease signings and renewals. You will supervise the reception team, manage property management software, and ensure accurate accounting and reporting of occupancy.

This role emphasizes customer service, policy implementation, and collaboration with department heads to maintain compliant financial operations while supporting overall community operations.

Qualifications

• Minimum 2 years of property management experience.
• Experience with resident satisfaction, budgetary control and regulatory compliance.
• Supervisory experience preferred.

Responsibilities

• Manage vendor accounts for service providers to campus/community.
• Manage resident accounts and ensure lease-related accuracy.
• Support lease renewals and lease signings; maintain resident files.
• Maintain property management software for accounting and occupancy reporting.
• Supervise reception staff to ensure excellent customer service.
• Assist in developing administrative policies and procedures.
• Assist cash/treasury tasks including ACH, deposits, and record keeping.
• Support internal reporting and document management.

Skills

Property management

Vendor management

Supervisory experience

Tools

Property management software

Job description

Description

Under the direction of the Executive Director, the Business Office Manager is responsible for handling all vendor and resident accounts including lease signings. This position is also responsible for overseeing the reception staff.

ESSENTIAL RESPONSIBILITIES

• Manage vendor accounts for a small group of local businesses providing service to our campus or community.
• Manage resident accounts on a routine basis ensuring accounts are kept updated and accurate to their leases.
• Support lease rental renewal work and lease signing. Manage resident files
• Maintain and update property management software that supports accounting and reporting of resident accounts, charges, and building occupancy.
• Support general administrative functions within the community and among peer department head staff.
• Directly supervise and manage a team of receptionists to provide exceptional customer service and high quality first impressions with visitors.
• Support review, development, and implementation of administrative policy and procedure.
• Support collections of customer charges and related cash/treasury management tasks; ACH oversight, manual check deposits, and ensuring related record keeping is maintained.
• Support internal reporting needs and document management.

Requirements

• At least 2 years of property management experience.
• Previous experience working with resident satisfaction, budgetary and regulatory compliance.
• Previous supervisory experience is preferred.