Business Office Manager

Susanna Wesley Health Center; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Susanna Wesley Health Center seeks an experienced Business Office Manager to oversee the daily operations of the facility's finance and administrative functions. You will maintain confidential resident financial records, manage payer information, and coordinate billing and collections to support accurate account status.

The role requires collaboration with Admissions, Nursing, Social Services, Medical Records, payroll, and HR teams, ensuring compliance with HIPAA and facility policies while

Responsibilities

• Manage the daily operations of the facility business office and maintain organized, accurate, and confidential financial records.
• Maintain resident financial files, demographic and payer information, admission-related financial documentation, and account records.
• Review census, admissions, discharges, transfers, and payer information to help ensure resident accounts are accurate and current.
• Monitor accounts receivable, aging reports, outstanding balances, and collection activity; follow up with residents, responsible parties, insurers, and other payers as appropriate.
• Prepare and process resident billing statements and assist with questions or concerns regarding resident accounts and financial obligations.
• Coordinate financial information related to Medicare, Medicaid, managed care, private pay, insurance, and other payer sources in accordance with facility procedures.
• Assist residents and responsible parties with financial documentation and communicate account requirements in a professional and respectful manner.
• Receive, document, safeguard, and process payments and deposits according to facility policy and established internal controls.
• Review account adjustments, credits, refunds, write-offs, and supporting documentation and route items for required approval.
• Participate in daily or routine management meetings and provide updates regarding census, accounts receivable, collections, payer issues, and other business office matters.
• Work with Admissions, Nursing, Social Services, Medical Records, Payroll/HR, and other departments to resolve financial or resident-account issues.
• Assist facility leadership with departmental budgets, invoices, vendor-related documentation, financial reports, and other administrative business functions as assigned.
• Maintain confidentiality of resident, employee, and facility information in accordance with HIPAA, facility policy, and applicable requirements.
• Follow facility policies, internal controls, compliance standards, and applicable federal and state requirements.
• Report suspected billing errors, compliance concerns, fraud, abuse, privacy issues, or financial irregularities to the Administrator or appropriate compliance personnel.
• Perform other business office and administrative duties as assigned by the Nursing Home Administrator.
• Support survey preparation and provide requested business office documentation during audits, reviews, or regulatory surveys.

Job description

• Manage the daily operations of the facility business office and maintain organized, accurate, and confidential financial records.
• Maintain resident financial files, demographic and payer information, admission-related financial documentation, and account records.
• Review census, admissions, discharges, transfers, and payer information to help ensure resident accounts are accurate and current.
• Monitor accounts receivable, aging reports, outstanding balances, and collection activity; follow up with residents, responsible parties, insurers, and other payers as appropriate.
• Prepare and process resident billing statements and assist with questions or concerns regarding resident accounts and financial obligations.
• Coordinate financial information related to Medicare, Medicaid, managed care, private pay, insurance, and other payer sources in accordance with facility procedures.
• Assist residents and responsible parties with financial documentation and communicate account requirements in a professional and respectful manner.
• Receive, document, safeguard, and process payments and deposits according to facility policy and established internal controls.
• Review account adjustments, credits, refunds, write-offs, and supporting documentation and route items for required approval.
• Participate in daily or routine management meetings and provide updates regarding census, accounts receivable, collections, payer issues, and other business office matters.
• Work with Admissions, Nursing, Social Services, Medical Records, Payroll/HR, and other departments to resolve financial or resident-account issues.
• Assist facility leadership with departmental budgets, invoices, vendor-related documentation, financial reports, and other administrative business functions as assigned.
• Maintain confidentiality of resident, employee, and facility information in accordance with HIPAA, facility policy, and applicable requirements.
• Follow facility policies, internal controls, compliance standards, and applicable federal and state requirements.
• Report suspected billing errors, compliance concerns, fraud, abuse, privacy issues, or financial irregularities to the Administrator or appropriate compliance personnel.
• Perform other business office and administrative duties as assigned by the Nursing Home Administrator.
• Support survey preparation and provide requested business office documentation during audits, reviews, or regulatory surveys.