Business Office Manager

United Surgical Partners International Inc (USPI); Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in outpatient surgical procedures is seeking a Business Office Manager to oversee all office functions, including patient registration, scheduling, and cash collections. The role requires strong management skills and a commitment to compliance with legal standards. Ideal candidates will have significant experience in business office management within healthcare.

Qualifications

• Minimum of five years’ business office management experience.
• Management experience in healthcare and insurance contracts.

Responsibilities

• Supervise and direct all Business Office functions.
• Hire, orient, and train staff.
• Manage accounts receivable activities.

Skills

Communication

Organizational Skills

Adaptability

Creativity

Education

High school diploma or equivalent

Tools

Automated accounting systems

Job description

USPI Memorial Hermann Village Surgery Center

is seeking a motivated Business Office Manager to join our team. We have 8 OR rooms and perform outpatient surgical procedures in various specialties including Colon Rectal Surgery, Neurological Surgery, Gynecology, Oculoplastic, Orthopedic Surgery, Otolaryngology, Pain Management, Podiatry, General Surgery, Plastic and Reconstructive Surgery, Urology, Gastroenterology, and Ophthalmology. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Job Summary:

The Business Office Manager is responsible for supervising and directing all Business Office functions, including patient registration and admitting, scheduling, cash collections, personnel files, routine payroll duties, and Medical Staff credentialing. Oversees all business office personnel and provides administrative support to the facility Administrator and Clinical Director.

Responsibilities:

• Hire, orient, and train staff.
• Evaluate employee performance, provide counseling, and discipline as necessary.
• Conduct team meetings.
• Establish and maintain personnel records.
• Perform routine payroll duties.
• Maintain current policies and procedures for the Surgery Center business office.
• Provide direction and ensure team functions are well-coordinated.
• Ensure operations comply with all legal, regulatory, and accreditation standards related to the business office and medical records.
• Manage accounts receivable activities to ensure timely cash flow.
• Ensure accuracy of patient demographic and insurance information.
• Implement and enforce internal controls.

Qualifications:

• High school diploma or equivalent.
• Management experience, including insurance contracts, healthcare, patient registration, medical records, and insurance verification.
• Minimum of five years’ business office management experience, with at least three as a department manager.
• Proficiency in accounting and experience with automated accounting systems.
• Experience working with various third-party payers (HMO, PPO, Medicare/Medicaid, etc.).
• Excellent communication and organizational skills.
• Demonstrates accountability, integrity, professionalism, openness, adaptability, and creativity.

USPI complies with applicable laws regarding mandatory vaccination. If required, you must provide proof of vaccination or obtain an exemption prior to your start date. Exemptions may require regular testing as mandated by law.