Business Office Manager

Brookdale; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a compassionate and dynamic community as a Business Office Manager, where your leadership will enhance the lives of residents and associates alike. This role offers a unique opportunity to oversee office operations, manage payroll, and ensure effective communication within a supportive environment. With a focus on personal and professional growth, you'll find numerous avenues for advancement and development. Enjoy a comprehensive benefits package that prioritizes your health and well-being, along with the chance to make a meaningful impact in the lives of others. Embrace a rewarding career path that values passion and partnership.

Benefits

Medical, Dental, Vision Insurance

401(k)

Employee Discounts

Referral Program

Paid Time Off

Company Provided Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Health Savings Account

Optional Voluntary Benefits

Qualifications

• 3+ years of related experience and/or training in office management.
• Previous managerial experience preferred.

Responsibilities

• Oversee business office operations and ensure effective communication.
• Manage payroll processes and billing for residents.
• Support Executive Director in driving growth and compliance.

Skills

Effective Communication

Payroll Management

Resident Billing

Onboarding

Team Leadership

Education

Associate Degree or equivalent

Job description

Overview

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Brookdale South Charlotte is looking for a Business Office Manager.

We are a 67 bed Assisted Living and 12 bed Memory Care community.

Come join our amazing staff. This position is responsible for effective communication with associates, residents and their families, overseeing payroll, resident billing, onboarding new associates, supporting the Executive Director, ensuring that the day-to-day operations of the business office are met.

WHY Brookdale-

Our culture of compassionate and caring extends to everyone, our associates, our residents and their families. Our cornerstones of passion courage, partnership and trust drive everything we do and come to life every day in our communities

If you would like more information please contact Lisa Powers at [e-mail]

Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Leader primarily responsible for the business office operations of the community.
• Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
• Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
• Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
• Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
• Responsible for overseeing payroll process to ensure that associates are paid correctly.
• Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture.
• Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.

May also directly supervise another department.

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$23.58 - $29.48 / hour