Business Office Manager

Illuminate HC; Bloomfield Hills (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Business Office Manager to oversee daily accounting functions and provide essential support to residents. This role involves managing financial records, assisting with billing inquiries, and ensuring compliance with regulations. The ideal candidate will have a strong background in financial management and a commitment to quality customer service.

Qualifications

• Experience in financial record keeping and billing.
• Knowledge of Medicaid applications and eligibility verification.
• Strong customer service skills and ability to communicate effectively.

Responsibilities

• Manage daily accounting functions and patient trust fund.
• Assist residents with billing questions and medical assistance applications.
• Ensure compliance with HIPAA guidelines and infection control standards.

Skills

Financial Management

Customer Service

Communication

Confidentiality

Education

Bachelor's Degree in Business Administration or related field

Job description

Position Summary:

In keeping with our organization’s goal of improving the lives of the Residents we serve, the Business Office Manager is responsible for the daily accounting functions of the facility, including financial record keeping, billing, and making financial deposits and withdrawals from various accounts. This position administers the Resident trust fund, petty cash account, provides billing and collection services, and operates the Resident bank.

Principal Duties And Responsibilities:

• Manage the patient trust fund in PCC. Provide funds to residents upon request, make deposits from residents and family members, balance the account monthly, and issue quarterly statements to residents.
• Complete monthly payment of Resident private account changes.
• Prepare and disburse monthly cash allowances.
• Create and distribute monthly billing statements.
• Assist Residents with the completion of medical assistance applications and verify eligibility. Manage Medicaid applications, renewals, and address issues that may arise. Verify and deliver appropriate Medicaid letters to the patient or responsible party.
• Manage and participate in working with patients and families regarding billing questions. Explain insurance coverage and discuss billing issues with residents and responsible parties.
• Communicate in PCC any changes in resident status affecting billing. Receive pre-authorizations for treatment as required by Medicaid or other third-party payers.
• Complete representative payee forms for Residents unable to do so independently.
• Coordinate closure procedures related to accounts of deceased Residents (trust account, death certificates, life insurance claims, funeral expenses, final bills, etc.)
• Establish, develop, maintain, and update the filing system for the Business Office.
• Review weekly account receivables and payables with the Administrator or designee.
• Responsible for aging/past due account collection and analysis. Develop collection strategies to reduce delinquent accounts.
• Send monthly communication letters to all past due accounts. Pursue collection of outstanding private pay or patient pay balances.
• Ensure infection control and standard precautions are maintained at all times, following safety practices when performing tasks and using equipment.
• Maintain the comfort, privacy, and dignity of Residents; interact with warmth, respect, and a caring attitude.
• Provide quality customer service to residents, families, co-workers, and vendors, ensuring satisfaction.
• Communicate effectively and tactfully with Residents, visitors, families, peers, and supervisors.
• Maintain confidentiality in accordance with HIPAA guidelines, sharing information only on a “need-to-know” basis.
• Respond promptly and courteously to call lights when working in Guest care areas.
• Report all Resident concerns to the appropriate department head.
• Attend departmental meetings and in-services as directed. Participate in continuing education for professional certification or licensure, if applicable.
• Follow Infection Control guidelines, including hand washing, understanding isolation and precautions, maintaining personal hygiene, and complying with OSHA standards.
• Promote and protect Resident Rights by supporting informed decision-making, respecting dignity, safeguarding belongings, reporting abuse or neglect, and supporting independence and decision-making in accordance with laws and regulations.
• Perform other tasks as required.