Business Office Manager

Optalis Health & Rehabilitation Centers; Westland (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading healthcare facility is seeking a Business Office Manager to oversee financial processes including accounts receivable and payable, while ensuring effective communication with patients and staff. The ideal candidate will possess strong organizational and interpersonal skills, be technologically proficient, and have a background in healthcare finance. This role is crucial for maintaining the financial integrity of the facility and involves interaction with various stakeholders, making it essential for the candidate to demonstrate accountability and respect for the rights of residents.

Qualifications

• Experience in long-term care or healthcare preferred.
• Ability to write reports and business correspondence.
• Strong multitasking abilities.

Responsibilities

• Manage accounts receivable and payable processes.
• Communicate with patients and family members regarding payments.
• Supervise cash receipt processes and ensure trust account accuracy.

Skills

Organizational skills

Interpersonal skills

Communication

Technology use

Education

Degree in related field or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Billing and accounting software

Job description

Overview

The Business Office Manager is responsible for completing daily activities related to the accounts receivable and accounts payable processes of the facility.

Qualifications

The minimum qualifications of the Business Office Manager position include the following:

• Strong organizational skills, including the ability to effectively multitask.
• Possesses strong interpersonal skills, including communication with supervisors, other staff and managers in the facility, vendors, and effective communication with residents and family members.
• Ability to effectively manage outcomes of this position as well as the outcomes of others in an environment of accountability.
• Effective user of technology, including personal computer and software applications in job functions. Examples include Microsoft Outlook, Email, Word, Excel, Internet, and use of billing and accounting software.
• Education or experience with accounting functions, including accounts payable, billing, accounts receivable collections, and bank reconciliations. A degree is preferred but not required with significant relevant experience.
• Experience: Relevant long-term care or health care experience is preferred.
• Freedom from use of and effects of use of drugs and alcohol in the workplace.
• Persons who have been found guilty by a court of law of abusing, neglecting or mistreating individuals in a health care related setting are ineligible for employment in this position.

Language Skills:

Ability to write reports, business correspondence, and policy procedures.

Essential Functions And Responsibilities

To perform this job successfully, an individual must be able to perform each key function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Following is a summary of key support services of this position:

• Establish and maintain communication with patients, family members and others responsible for payment for patient care services.
• Ongoing interaction with facility staff, administration, vendors and government agencies.
• Daily Census - Verify the accuracy of the daily census of residents and resident payor types (Medicare, Medicaid, Private, Other) in accounting software.
• Assists with completing/submission of the Medicaid application, if applicable.
• Responsible for facility cash receipt. Make deposits daily in accordance with the policies and procedures of the facility.
• Resident Trust Accounts: Maintains accurate and complete records for accounts held in trust by the facility, in accordance with the policies and procedures of the facility.
• Complete and accurate adherence to closing procedures monthly in accordance with facility reporting guidelines. These would include, but are not limited to: census reconciliation, coordination of cash reconciliation with billing team leads, responsible for scrubbing claims for triple check, billing log reconciliation and completion, supervision of the timeliness of all input and proper coding of vendor invoices, completion of month-end closing checklist, and Resident Trust reconciliation.
• Complete and generate accurate information necessary to bill residents and third-party payors on a timely basis.
• Direct involvement in accounts receivable collections process, including responsibility for pursuit of delinquent accounts.
• Participation in relevant in-service training sessions.
• Attendance and participation in relevant facility meetings.
• Always demonstrates knowledge of and respect for the rights, dignity, and individuality of each resident in all interactions.
• Demonstrates honesty and integrity at all times in the care and use of resident and facility property.
• Develop a working knowledge of all emergency and disaster procedures of the facility.
• Willingness to perform other duties as assigned, including various clerical duties as they are assigned.