Business Office Director

The Arbor Company; West Chester (Chester County); On-site; USD 70,000 - 90,000; Full time

Job summary

The Arbor Company, based in Atlanta, GA, seeks a seasoned Business Office Director for Arbor Terrace Willistown in the West Chester area. This role leads day-to-day financial, administrative, and HR functions, partnering with leaders to ensure accurate processes and an exceptional resident experience.

Ideal candidates have 3–5 years in business office/financial roles in senior living or related fields, with strong organizational and communication skills, and proficiency in MS Office and

Qualifications

• Associate or bachelor's degree in business, accounting, finance, HR, or a related field preferred.
• Three to five years of business office, financial management, accounting, or related experience is expected.
• Senior living, healthcare, hospitality, or service-based industry experience is strongly preferred.
• Experience with billing, accounts receivable, accounts payable, and payroll is required.
• Familiarity with monthly P&L statements, budgeting, and departmental spend-downs.
• Experience supporting HR functions including hiring, onboarding, training, and employee records.
• Strong organizational skills with attention to detail and follow-through.

Responsibilities

• Manage resident billing, accounts receivable, accounts payable, and related financial processes.
• Oversee payroll processes and ensure timely and accurate payroll administration.
• Support monthly financial reporting, including P&L review and departmental spend-downs.
• Maintain accurate financial, employee, and administrative records.
• Coordinate HR processes including hiring, onboarding, employee documentation, and compliance.
• Monitor completion of required employee training and ongoing compliance requirements.
• Partner with community leadership on staffing, scheduling, and employee-related processes.
• Assist residents and families with billing questions and account concerns with professionalism and compassion.
• Maintain confidentiality and ensure compliance with company policies and applicable regulations.

Skills

Organizational skills

Verbal and written communication

Attention to detail

Relationship-building

Microsoft Office

Payroll systems

Education

Associate or Bachelor's degree in business, accounting, finance, HR, or related field

Tools

Microsoft Office Suite

Payroll systems

Accounting software

Job description

Business Office Director – Arbor Terrace Willistown

Arbor Terrace Willistown is an award-winning senior living community serving the West Chester, PA area. As part of The Arbor Company, our community is dedicated to providing exceptional senior living through compassionate service, meaningful relationships, and a commitment to excellence.

We are seeking an experienced and highly organized Business Office Director to join our leadership team. This is an excellent opportunity for a financial and administrative professional who enjoys working with people and wants to make a meaningful impact within a senior living community.

About the Role

The Business Office Director oversees the day-to-day financial, administrative, and human resources functions of the community. As a key member of the leadership team, this position works closely with department leaders, residents, families, and team members to ensure accurate financial processes, strong operational support, and an exceptional experience for everyone we serve.

Key Responsibilities

• Manage resident billing, accounts receivable, accounts payable, and related financial processes

• Oversee payroll processes and ensure timely and accurate payroll administration

• Support monthly financial reporting, including P&L review and departmental spend-downs

• Maintain accurate financial, employee, and administrative records

• Coordinate HR processes including hiring, onboarding, employee documentation, and compliance

• Monitor completion of required employee training and ongoing compliance requirements

• Partner with community leadership on staffing, scheduling, and employee-related processes

• Assist residents and families with billing questions and account concerns with professionalism and compassion

• Maintain confidentiality and ensure compliance with company policies and applicable regulations

• Serve as a collaborative member of the community leadership team

Preferred Background

• Associate or bachelor's degree in business, accounting, finance, human resources, or a related field preferred

• Three to five years of business office, financial management, accounting, or related experience

• Senior living, healthcare, hospitality, or other service-based industry experience strongly preferred

• Experience with billing, accounts receivable, accounts payable, and payroll

• Familiarity with monthly P&L statements, budgeting, and departmental spend-downs

• Experience supporting HR functions, including hiring, onboarding, training, and employee records

• Strong organizational skills with excellent attention to detail and follow-through

• Strong verbal and written communication skills

• Ability to build positive relationships with residents, families, employees, and leadership

• Proficiency with Microsoft Office/Windows applications and financial, payroll, or accounting systems

• Ability to manage multiple priorities while maintaining accuracy and confidentiality

Love What You Do and Where You Work at The Arbor Company

At Arbor, we believe in serving from the heart. Work should be more than checking tasks off a list—it should be meaningful, fulfilling, and an opportunity to make a difference.

• Make a Real Impact: Every interaction matters. Whether you're helping a resident, supporting a family, or assisting a team member, your work directly contributes to the experience of our community.

• A Team That Feels Like Family: Join a supportive and collaborative team where respect, kindness, and accountability are at the heart of what we do.

• Grow With Us: We invest in our people through career development, leadership opportunities, and hands-on training. When you grow, we grow.

• Work That Delights: We believe work can be both meaningful and enjoyable. From community celebrations to everyday moments with residents and teammates, there are plenty of opportunities to bring joy to the day.

• Amazing Perks & Benefits: Enjoy competitive pay, health benefits, retirement plans, wellness resources, and additional programs designed to support you personally and professionally.

About The Arbor Company

The Arbor Company, based in Atlanta, GA, manages more than 45 senior living communities across eleven states, with continued growth ahead. For more than 30 years, Arbor has built a national reputation as a leader in senior living, including independent living, assisted living, and memory care.

Our culture is built on deep mutual respect, accountability, and a shared commitment to the seniors and families we serve. We're a terrific fit for self-motivated, compassionate, and dedicated professionals who want to grow their

careers while making a meaningful difference.

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