Business Manager

Massage Envy; Verona (NJ); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive base pay salary plus bonos

Healthcare including medical, dental,.

401(k)

Paid time off for full time employees

Employee referral bonus program

In-depth product and service training

A free massage, skincare or stretch服务每

30% off all products

Job summary

Massage Envy in Verona, NJ seeks a skilled General Manager to lead daily clinic operations, oversee service delivery, drive membership growth, and ensure financial accuracy while maintaining a safe, welcoming environment for clients.

The role requires 3+ years in senior management, strong staff development, budgeting, inventory control, and regulatory compliance. You will partner with the franchise owner to hit targets and uphold Massage Envy's values.

Qualifications

• 3+ years in a senior management role in a high-volume service business.
• Experience overseeing daily operations, staff, scheduling, inventory, and compliance.
• Experience managing budgets, analyzing P&L, and driving financial targets.
• Proven ability to recruit, train, and mentor a diverse team.
• Strong customer-service orientation with issue-resolution skills.
• Strategic sales mindset to drive membership growth.
• Adaptability to a dynamic environment

Responsibilities

• Oversee all clinic operations to ensure seamless service delivery.
• Drive membership sales and retail revenue with franchise owner goals.
• Manage financial transactions and ensure accurate records.
• Maintain inventory levels and prevent overstock.
• Ensure compliance with local, state, and federal regulations.
• Resolve customer issues promptly and maintain a safe environment.
• Recruit, train, and mentor staff with regular evaluations.
• Create and manage staff schedules for full coverage.
• Foster a positive culture aligned with Massage Envy values.

Skills

Leadership

Strategic thinking

Adaptability

Customer focus

Team development

Operational excellence

Financial acumen

Job description

About the position

Responsibilities

• Lead Daily Operations: Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
• Drive Sales and Membership Growth: Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
• Manage Financial Transactions: Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
• Oversee Inventory Management: Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
• Ensure Compliance: Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
• Resolve Customer Issues: Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
• Develop and Train Staff: Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
• Schedule Management: Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
• Foster Workplace Culture: Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Proven Leadership Experience: Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
• Operational Excellence: Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
• Financial Acumen: Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
• Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
• Customer Focus: Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
• Strategic Thinking: Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
• Adaptability: Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.

Benefits

• Competitive base pay salary plus bonuses and commissions
• Healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products