Business Manager

Massage Envy; English Town (MO); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive base pay + bonuses

Healthcare including medical, dental,/

401(k)

Paid time off

Employee referral bonus

Product and service training

Complimentary massage or skincare per月

30% off all products

Job summary

Massage Envy in the United States is seeking a senior operations leader to run daily clinic operations, drive membership growth, and ensure financial integrity. You will manage staff, schedules, inventory, and compliance while delivering exceptional customer service and a safe, therapeutic environment.

The role emphasizes team development, strategic planning, and adaptability in a dynamic wellness setting. This full-time position offers competitive pay and benefits.

Qualifications

• Minimum of 3 years in a senior management role within a high-volume, service-oriented business (retail, spa, wellness or hospitality).
• Oversee daily operations including staff management, scheduling, inventory control and policy compliance.
• Experience budgeting, analyzing profit and loss statements, and driving financial targets.

Responsibilities

• Lead Daily Operations: oversee clinic operations and ensure seamless service delivery to members and guests.
• Drive Sales and Membership Growth: implement strategies to increase membership sales and retail revenue with the franchise owner.
• Manage Financial Transactions: handle deposits, monitor financial performance and maintain accurate records.
• Oversee Inventory Management: maintain optimal levels and place orders to avoid stockouts or overstocking.
• Ensure Compliance: adhere to local, state, and federal regulations including labor laws and licensing for massage therapists and estheticians.
• Resolve Customer Issues: address concerns promptly, ensuring a safe and therapeutic environment.
• Develop and Train Staff: recruit, train, mentor and evaluate staff, providing ongoing coaching.
• Schedule Management: create and manage staff schedules for coverage across business hours.
• Foster Workplace Culture: promote Massage Envy values of optimism, gratitude, excellence, consistency and empathy.

Skills

Leadership

Operational excellence

Financial acumen

Team development

Customer focus

Strategic thinking

Adaptability

Job description

About the position

Responsibilities

• Lead Daily Operations: Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
• Drive Sales and Membership Growth: Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
• Manage Financial Transactions: Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
• Oversee Inventory Management: Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
• Ensure Compliance: Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
• Resolve Customer Issues: Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
• Develop and Train Staff: Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
• Schedule Management: Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
• Foster Workplace Culture: Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Proven Leadership Experience: Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
• Operational Excellence: Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
• Financial Acumen: Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
• Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
• Customer Focus: Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
• Strategic Thinking: Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
• Adaptability: Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.

Benefits

• Competitive base pay salary plus bonuses and commissions
• Healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products