Business Manager

Massage Envy; Florham Park (NJ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base pay with bonuses and

Healthcare including medical, dental,

401(k)

Paid time off for full time employees

Employee referral bonus program

In-depth product and service training

A free massage, skincare or stretch服务每

30% off all products

Job summary

Massage Envy in Florham Park, NJ seeks an experienced Senior Operations Manager to lead daily clinic operations, drive membership sales, manage finances, and oversee staff development. You will ensure compliance with regulations, maintain inventory, and create schedules that support exceptional guest experiences.

The role emphasizes strategic growth, customer focus, and adaptability in a fast-paced spa environment, with comprehensive benefits and performance-based incentives.

Qualifications

• Proven leadership in a senior management role (3+ years) in high-volume service settings such as spa, hospitality, or retail.
• Strong track record in managing daily operations, scheduling, inventory, and policy compliance.
• Experience with budgeting, P&L analysis, and financially driven decision making.
• Experience recruiting, training, and mentoring diverse teams.
• Commitment to delivering exceptional customer service and maintaining high client satisfaction.
• Ability to set and achieve sales goals, drive marketing initiatives, and grow memberships.
• Able to adapt in a dynamic business environment.

Responsibilities

• Oversee all clinic operations and service delivery to members and guests.
• Drive membership sales and retail revenue, collaborating with the franchise owner on goals.
• Manage financial transactions and ensure accuracy of records.
• Maintain optimal inventory and prevent overstocking.
• Ensure compliance with local, state, and federal regulations including labor laws for staff.
• Address customer concerns promptly and maintain a safe, therapeutic environment.
• Recruit, train, and mentor staff with ongoing coaching and evaluations.
• Create and manage staff schedules to ensure coverage during business hours.
• Foster a positive, inclusive workplace aligned with Massage Envy values.

Skills

Leadership

Operational Excellence

Financial Acumen

Team Development

Customer Focus

Strategic Thinking

Adaptability

Job description

About the position

Responsibilities

• Lead Daily Operations: Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
• Drive Sales and Membership Growth: Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
• Manage Financial Transactions: Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
• Oversee Inventory Management: Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
• Ensure Compliance: Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
• Resolve Customer Issues: Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
• Develop and Train Staff: Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
• Schedule Management: Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
• Foster Workplace Culture: Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Proven Leadership Experience: Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
• Operational Excellence: Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
• Financial Acumen: Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
• Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
• Customer Focus: Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
• Strategic Thinking: Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
• Adaptability: Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.

Benefits

• Competitive base pay salary plus bonuses and commissions
• Healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products