Business Manager

Massage Envy; Chester (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Healthcare plans

401(k)

Paid time off

Referral bonus

Training program

Free monthly service

Product discounts 30%

Job summary

Massage Envy is seeking a results-driven Operations Manager to lead daily clinic operations, drive membership growth, and ensure exceptional member experiences in a high-volume setting. You will oversee staff, scheduling, inventory, and compliance while partnering with the franchise owner on performance goals.

The role emphasizes financial acumen, team development, and a customer-centric mindset to maintain Massage Envy’s standards of service and care.

Qualifications

• Proven leadership experience in a senior management role.
• Experience overseeing daily operations in high-volume service businesses.
• Ability to read and analyze budgets and P&L statements.
• Track record of recruiting, training, and mentoring teams.
• Strong customer service focus and issue resolution.

Responsibilities

• Lead daily clinic operations ensuring seamless service to members and guests.
• Drive sales, membership growth, and retail revenue with the franchise owner.
• Oversee financial transactions and maintain accurate records.
• Manage inventory levels and prevent overstocking.
• Ensure compliance with labor laws and licensing requirements.

Skills

Leadership

Operations

Financial Acumen

Team Development

Customer Service

Strategic Thinking

Adaptability

Job description

About the position

Responsibilities

• Lead Daily Operations: Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
• Drive Sales and Membership Growth: Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
• Manage Financial Transactions: Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
• Oversee Inventory Management: Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
• Ensure Compliance: Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
• Resolve Customer Issues: Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
• Develop and Train Staff: Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
• Schedule Management: Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
• Foster Workplace Culture: Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Proven Leadership Experience: Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
• Operational Excellence: Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
• Financial Acumen: Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
• Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
• Customer Focus: Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
• Strategic Thinking: Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
• Adaptability: Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.

Benefits

• Competitive base pay salary plus bonuses and commissions
• Healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products