Business Manager

Massage Envy; Short Hills (NJ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive base pay plus bonuses/comm

Healthcare plans

401(k)

Paid time off

Employee referral bonus

In-depth product/service training

Free massage or skincare service each月

30% off all products

Job summary

Massage Envy in Short Hills, NJ seeks an experienced Operations Manager to lead daily clinic operations, drive member growth, and ensure exceptional service from the team.

This role oversees staff scheduling, inventory management, budgeting, and regulatory compliance while promoting a positive culture aligned with Massage Envy’s core values of optimism, gratitude, excellence, consistency, and empathy.

Qualifications

• Leadership experience in a senior management role (3+ years) in a high-volume, service-oriented setting.
• Experience overseeing daily operations, staff management, scheduling, inventory, and policy compliance.
• Budgets, P&L analysis, and strategies to hit financial targets.
• Proven ability to recruit, train, and mentor diverse teams.
• Strong customer service focus with issue resolution skills.
• Track record of setting and achieving sales goals and driving growth.
• Comfortable in dynamic environments requiring adaptability.

Responsibilities

• Lead daily clinic operations to ensure seamless service delivery for members and guests.
• Drive membership sales and retail revenue, collaborating with franchise owner on goals.
• Manage financial transactions, deposits, and overall financial performance.
• Oversee inventory, reorder levels, and product availability.
• Ensure compliance with all laws, licensing, and labor regulations.
• Resolve customer issues promptly to maintain a safe, therapeutic environment.
• Recruit, train, and mentor staff; conduct regular performance evaluations.
• Create and manage staff schedules to cover all hours of operation.
• Foster a positive workplace culture aligned with Massage Envy values.

Skills

Leadership experience

Operational excellence

Financial acumen

Team development

Customer focus

Strategic thinking

Adaptability

Job description

About the position

Responsibilities

• Lead Daily Operations: Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
• Drive Sales and Membership Growth: Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
• Manage Financial Transactions: Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
• Oversee Inventory Management: Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
• Ensure Compliance: Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
• Resolve Customer Issues: Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
• Develop and Train Staff: Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
• Schedule Management: Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
• Foster Workplace Culture: Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Proven Leadership Experience: Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
• Operational Excellence: Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
• Financial Acumen: Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
• Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
• Customer Focus: Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
• Strategic Thinking: Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
• Adaptability: Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.

Benefits

• Competitive base pay salary plus bonuses and commissions
• Healthcare including medical, dental and vision plans
• 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products