Business Lead Specialist Team Lead (Internal)

Protocall Communications, Inc.; Hanover (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Protocall Communications, Inc. seeks a Team Leader to bridge sales management and frontline staff, coaching and mentoring the team to boost sales while maintaining high personal selling performance.

The role emphasizes daily collaboration with team members and reporting to the Sales Manager to meet and exceed targets with attention to customer care. This position demands a strong track record in driving the sales process from planning to close, excellent communication, and the ability to develop

Qualifications

• BS/MS degree in business administration or a related field, or demonstrated experience preferred.
• Successful previous experience as a sales representative consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.

Responsibilities

• Train and mentor new team members on sales scripts and manage book of business to reach goals.
• Answer questions from team members and monitor performance.
• Prepare and analyze sales reports and perform administrative tasks.
• Support the sales management team and collaborate with other departments to improve efficiency and results.
• Lead by example to sustain high-level selling and ensure KPIs are met.

Skills

Team leadership

Coaching & mentoring

Sales process

Communication

Presentation skills

MS Office

Team collaboration

Integrity

Education

BS/MS degree in business administration or related field

Tools

Microsoft Office

Job description

Job Summary

Positioned between sales management and the team members, the Team Leader serves both groups to support the company’s overall sales objectives. The Team Leader is to coach and mentor the assigned team members to help increase their sales while continuing to sell at a high level themselves. With a persistent eye on the sales results, the Team Leader is expected to train, develop, and facilitate sales of team members assigned to guarantee that customers are handled effectively and with attention to detail. The expectation is that the sales team leaders will work directly with their respective team members daily. The Team Leader reports directly to the Sales Manager. The Team Lead will direct the team members to attain everyday sales targets and surpass the expectations of customers. It may happen that the Sales Manager’s position may be void in the department that the Team Lead is assigned. When that happens, the Team Leader will be accountable directly to the designated senior position or executive officer.

Job Functions

• Training new team members of the sales scripts and managing book of business to obtain sales goals.
• Answering questions from team members
• Monitoring sales performance and addressing deficiencies when necessary.
• Completing sales reports and other administrative work
• Supporting the sales management team as needed
• Continue to Sell at a high level.
• Ensure team members are adhering to their KPIS to help facilitate their development.
• Work together with team members from other departments to improve efficiency and overall results.
• Give prompt reports on crucial issues to direct senior officer, suggest solutions where obtainable.
• Establish working relationship with Client and other team members.
• Mentor and provide feedback to team members to gain success.
• Offer inspiration and training of team members on how to attain sales targets.
• Assist sales managers to increase sales via training on sales methods.
• Generate action plans to enhance performance and productive capacity of underperforming team members with help of sales manager.

Job Qualifications

• BS/MS degree in business administration or a related field or demonstrated experience preferred.
• Successful previous experience as a sales representative consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.

Skills

• Strong knowledge of sales principles, methods, practices, and techniques.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills.
• Understanding of Microsoft products.
• Ability to analyze reports.
• High level of integrity and work ethic.