Business Efficiency Analyst II: Process & Automation Lead

Redwood Credit Union; Napa (CA); On-site; USD 94,000 - 124,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid time off and holidays

Employee incentive plan

Job summary

Redwood Credit Union is seeking a Business Efficiency Analyst II to drive process improvement across the organization in Napa, CA. You will partner with stakeholders and IT to design, develop, and deliver efficient, customer-focused solutions for Members and teams.

The role emphasizes data-informed decisions, collaboration with diverse partners, and leading initiatives that improve service quality while maintaining personalized support.

Qualifications

• Combination of education and experience equivalent to a bachelor’s degree and 3+ years in business analysis or process design.
• Experience in financial services is a plus.
• IIBA CBAP or Six Sigma certifications are desirable.

Responsibilities

• Conduct observations and interviews to map as-is processes and pain points.
• Partner with data team to gather quantitative process information.
• Lead workshops to document end-to-end processes and desired outcomes.
• Use Lean principles to propose data-driven improvements and automation opportunities.
• Document to-be processes and implement with leadership, tracking success metrics.

Skills

Business analysis

SDLC knowledge

Process management

Project management

Stakeholder collaboration

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Management Information Systems

Bachelor's degree in Project Management

Job description

Redwood Credit Union is seeking a Business Efficiency Analyst II to drive process improvement across the organization in Napa, CA. You will partner with stakeholders and IT to design, develop, and deliver efficient, customer-focused solutions for Members and teams.

The role emphasizes data-informed decisions, collaboration with diverse partners, and leading initiatives that improve service quality while maintaining personalized support.