Business Digital Banking Support Pro

First Dakota; Mitchell (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

First Dakota is seeking a Business Digital Banking Support Specialist to deliver responsive daily support to BD Banking & Cash Management customers across our Mitchell, SD branches. You will troubleshoot access, navigation, and service issues, coordinate resolutions, and guide customers in using our digital solutions.

The role requires five years banking experience or higher education, with strong customer service and cross-functional collaboration.

Qualifications

• Higher Education preferred or minimum five years banking-related experience.
• Strong customer service and communication skills required.
• Ability to work with multiple departments and maintain confidentiality.

Responsibilities

• Provide daily support to Business Digital Banking & Cash Management customers via phone, email, and conversations.
• Troubleshoot access, navigation, functionality, transactions, and service-related issues; communicate resolutions.
• Support customers using BD Banking and Cash Management products (ACH origination, wire transfers, remote deposit, fraud prevention, bill pay, e-docs, alerts).
• Authenticate customers and protect sensitive information according to security procedures.
• Document customer contacts, troubleshooting steps, and resolutions in designated systems.
• Own and drive customer issues to resolution with timely updates.
• Escalate complex or high-risk issues to internal teams or vendors and coordinate communications.
• Assist with BD Banking agreements and service documents as needed.
• Assist with user administration, entitlements, maintenance, and service changes per approved agreements.
• Educate customers on system features, security practices, and fraud-prevention tools.
• Collaborate with Cash Management, Deposit Operations, IT, and branches to resolve needs.
• Understand how BD Banking products integrate with other services like deposits and loans.
• Utilize technology related to deposits and BD Banking services.
• Monitor recurring questions and feedback to suggest improvements.
• Work within regulatory guidelines to protect information.
• Assist with testing, conversions, and training materials for BD Banking projects.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Education

Higher Education preferred or 5 years banking experience

Job description

First Dakota is seeking a Business Digital Banking Support Specialist to deliver responsive daily support to BD Banking & Cash Management customers across our Mitchell, SD branches. You will troubleshoot access, navigation, and service issues, coordinate resolutions, and guide customers in using our digital solutions.

The role requires five years banking experience or higher education, with strong customer service and cross-functional collaboration.