Business Development Specialist

Midwest Fastener Corporation; Portage (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Midwest Fastener Corporation is seeking a Business Development Specialist to drive growth by aligning sales strategy with execution. You will work directly with customers, prospects, sales teams, and leadership to advance opportunities, strengthen relationships, and support profitable expansion.

The role emphasizes ownership, urgency, organization, and solution-oriented thinking. You will report to the Sales department and participate in cross-channel outreach and pricing discussions.

Qualifications

• 2+ years in sales support, inside sales, or similar customer-facing coordination role.
• CRM, ERP, and Microsoft Office proficiency required.
• Working familiarity with AI productivity tools (e.g., Claude, ChatGPT, Copilot) or ability to learn quickly.

Responsibilities

• Own timely, high-urgency follow-up for quotes, RFQs, and outreach-generated leads; track opportunities with clear next steps and dates.
• Build rapport with customers and prospects, serving as a relatable point of contact for internal Sales team.
• Produce detailed, accurate quotes; maintain quote status, revisions, and documentation, flag pricing or margin questions before release.
• Build strong working relationships with SMEs, track action items to completion, and suggest campaign and process improvements.
• Promote product lines across email, LinkedIn, and other channels; support prospect nurture sequences and reporting.
• Translate corporate strategy into customer-ready conversations and follow-up content.
• Use ERP, CRM, AI, and other tools to improve sales and marketing execution, research, and workflow.

Skills

Written communication

Verbal communication

Customer-focused

Urgency-driven

Learning AI tools

Education

Associate or Bachelor’s degree in business/marketing (preferred)

Tools

CRM software

ERP systems

Microsoft Office

Job description

Job Summary

Midwest Fastener is looking for a Business Development Specialist who plays a key role in driving growth by connecting sales strategy with consistent, results-focused execution. This position works directly with customers, prospects, sales representatives, business development, leadership, and sales agencies to move opportunities forward, strengthen customer relationships, and support profitable growth. Success comes from taking ownership, keeping momentum high, communicating naturally, working with urgency, staying organized, and bringing ideas and solutions. This position will report to our Sales department.

Responsibilities And Duties

• Own timely, high-urgency follow-up for quotes, RFQs, open customer conversations, and outreach-generated leads; track opportunities with clear next steps and dates.
• Build genuine rapport with customers and prospects and serve as a relatable, responsive point of contact for Midwest's Internal Sales team.
• Produce detailed, accurate, and fast quotes; maintain quote status, revisions, and documentation, and flag pricing or margin questions before release.
• Build strong working relationships with subject matter experts, track action items to completion, and bring forward campaign, follow-up, and process-improvement ideas.
• Promote product lines across email, LinkedIn, and other channels; support prospect nurture sequences, segmented campaigns, list hygiene, and response/conversion reporting.
• Translate corporate strategy and positioning into customer-ready conversations and follow-up content.
• Use ERP, CRM, AI, and other technology tools to improve sales and marketing execution, research, communication, data cleanup, and workflow efficiency.

Qualifications

• Associate or bachelor's degree in business, marketing, or a related field preferred, or equivalent experience.
• 2+ years in sales support, inside sales, inside/outside industrial sales, or a similar customer-facing coordination role; industrial, hardware, or fastener industry experience is a strong plus but not required.
• Proficiency with CRM systems, ERP, and Microsoft Office Suites.
• Working familiarity with AI productivity tools (e.g., Claude, ChatGPT, Copilot) or demonstrated ability to learn them quickly.
• Strong written and verbal communication skills; comfortable on the phone and in front of customers.
• Relatable, urgency-driven, detail-oriented, organized, adaptable, and motivated by measurable results.

Where: Kalamazoo Location

Hours: Full time

All qualified applicants will receive consideration for employment without regard to any characteristics or status protected by applicable law.