Business Development Specialist

HappyGlobal Service; Massachusetts; On-site; USD 70,000 - 95,000; Full time

Job summary

HappyGlobal Service in Massachusetts is seeking a hands-on Merchant Acquisition Specialist to identify and recruit merchants, from restaurants to retailers, and onboard them onto our platform. You will conduct in-person visits, present our offerings, negotiate partnerships, and drive onboarding while building long-term relationships to grow order volume and GMV.

Strong Mandarin fluency is required; English is a plus.

Qualifications

• Mandarin Chinese fluency is required;English proficiency is a plus.
• Experience in B2B sales, merchant acquisition, or offline business development is highly desirable.
• Familiarity with the food delivery industry, local retail, or internet platform operations is a strong advantage.

Responsibilities

• Identify and recruit potential merchants (restaurants, stores, etc.) to join our platform, presenting our product offerings and services to drive onboarding and successful partnerships.
• Conduct frequent in-person visits to merchants in target areas to pitch cooperation, negotiate partnership agreements, and complete onboarding procedures.
• Maintain and strengthen long-term merchant relationships by providing regular business support, conducting routine visits, and addressing operational or service-related concerns.
• Work closely with each onboarded merchant to develop customized platform strategies, help optimize their performance, and grow order volume and GMV.
• Propose and coordinate promotional campaigns or value-added services in collaboration with the Marketing team to increase merchant exposure and transaction frequency.
• Continuously manage and update merchant backend data and settings to ensure smooth operations, accurate information, and performance tracking.
• Monitor market trends, gather merchant feedback, and provide actionable insights to support business decision-making and product improvement.

Skills

Mandarin fluency

English proficiency

Negotiation

Field sales

Time management

Job description

We are a dynamic company focused on connecting merchants with consumers through our innovative platform. Our mission is to enhance the merchant experience and drive growth through technology and collaboration. We foster a culture of inclusivity, teamwork, and continuous improvement.

About the Role

The role involves identifying and recruiting potential merchants to join our platform, ensuring successful partnerships through effective onboarding and ongoing support.

Responsibilities

• Identify and recruit potential merchants (restaurants, stores, etc.) to join our platform, presenting our product offerings and services to drive onboarding and successful partnerships.
• Conduct frequent in-person visits to merchants in target areas to pitch cooperation, negotiate partnership agreements, and complete onboarding procedures.
• Maintain and strengthen long-term merchant relationships by providing regular business support, conducting routine visits, and addressing operational or service-related concerns.
• Work closely with each onboarded merchant to develop customized platform strategies, help optimize their performance, and grow order volume and Gross Merchandise Volume (GMV).
• Propose and coordinate promotional campaigns or value-added services in collaboration with the Marketing team to increase merchant exposure and transaction frequency.
• Continuously manage and update merchant backend data and settings to ensure smooth operations, accurate information, and performance tracking.
• Monitor market trends, gather merchant feedback, and provide actionable insights to support business decision-making and product improvement.

Qualifications

• Fluency in Mandarin Chinese is required; proficiency in English is a plus.
• Previous experience in B2B sales, merchant acquisition, or offline business development is highly desirable.
• Familiarity with the food delivery industry, local retail, or internet platform operations is a strong advantage.

Required Skills

• Strong interpersonal and negotiation skills; confident communicating and building trust with business owners.
• Ability to work independently, manage field visits efficiently, and close deals under pressure.
• Highly organized with solid time management, project coordination, and problem-solving abilities.
• A team player who can work cross-functionally with Marketing, Operations, and Product teams.

Preferred Skills

• Experience in the food delivery industry.
• Knowledge of local retail operations.

Pay range and compensation package

Competitive salary based on experience and qualifications.

Equal Opportunity Statement

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.