Business Development Specialist

Dan Cummins Auto; Georgetown (KY); On-site; USD 38,000 - 48,000; Full time

Job summary

Dan Cummins Auto is seeking a proactive Business Development Specialist to manage inbound and outbound customer communications and respond to internet and phone inquiries from its Georgetown, KY showroom. You will follow up with leads, qualify prospects, and schedule showroom appointments while maintaining accurate CRM records.

Working on-site, you will coordinate with sales and service teams to ensure a smooth customer experience and support promotional campaigns.

Qualifications

• Strong communication and customer service skills to engage prospects and build rapport.
• Proficiency in lead generation to identify opportunities and support sales growth.
• Comfort with CRM software, email, and phone systems; data entry accuracy.
• On-site work in Georgetown, KY with reliable attendance.
• High school diploma or equivalent; business/marketing education a plus.

Responsibilities

• Manage inbound and outbound customer communications.
• Respond to internet and phone inquiries and schedule showroom appointments.
• Qualify prospects and maintain accurate CRM records.
• Coordinate with sales and service teams to ensure a smooth customer experience.
• Identify new business opportunities through market research and promotional campaigns.

Skills

Communication

Customer Service

Lead Generation

CRM software

Data entry

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Job description

Company Description

Dan Cummins Auto is a highly awarded automotive dealership group, recognized as a 9-time Chevrolet Dealer of the Year and 4-time Buick Dealer of the Year. The organization is the #1 Chevrolet, Buick, Chrysler, Dodge, Jeep, and RAM dealer in Kentucky, reflecting strong performance and a large customer base. Dan Cummins Auto is also a Top-10 dealer in the USA for used car volume, offering team members exposure to a high-energy, fast-paced sales environment. Team members are encouraged to “Drive for your Dan Cummins deal,” emphasizing a culture focused on exceptional value and customer satisfaction.

Role Description

This full-time, on-site Business Development Specialist role is based in Georgetown, KY. The specialist will manage inbound and outbound customer communications, respond to internet and phone inquiries, and follow up with leads to schedule showroom appointments. Day-to-day responsibilities include qualifying prospects, maintaining accurate records in CRM systems, and coordinating with sales and service teams to ensure a smooth customer experience. The role also involves identifying new business opportunities through market research, supporting promotional campaigns, and providing consistent, professional customer service. The specialist will work closely with management to meet lead conversion, appointment-setting, and customer satisfaction goals.

Qualifications

• Strong Communication and Customer Service skills to engage prospects, build rapport, and provide a positive experience.
• Proficiency in Lead Generation to identify opportunities, qualify prospects, and support sales growth.
• Comfort working with CRM software, email, and phone systems; basic computer literacy and data entry accuracy.
• Ability to work on-site in Georgetown, KY, with a professional demeanor and reliable attendance.
• Prior experience in automotive sales, customer service, or business development is preferred but not required.
• High school diploma or equivalent required; further education in business, marketing, or a related field is a plus.
• Capacity to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with dealership teams.