Business Development Representative

Servpro Industries, Inc.; Pflugerville (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking a Business Development Executive to drive revenue and establish partnerships in the property restoration industry. You will secure Emergency Response Agreements and manage client relationships, ensuring satisfaction and retention.

The ideal candidate will have a Bachelor’s degree in marketing or business and a minimum of 5 years of direct sales experience, preferably in the restoration or insurance sector. Strong interpersonal skills and B2B sales expertise are essential.

Qualifications

• Minimum of 5 years of direct sales experience.
• Strong process- and results-driven attitude.
• Experience in the cleaning, restoration, or insurance industry is preferred.

Responsibilities

• Secure Emergency Response Agreements (ERAs) for commercial clients.
• Manage the entire sales pipeline and maintain accurate records.
• Ensure client satisfaction through ongoing account management.

Skills

B2B Sales Expertise

Industry Knowledge

Strategic Planning

Interpersonal Skills

Education

Bachelor’s degree in marketing or business or equivalent experience

Tools

CRM software (e.g., Dash, Salesforce, Xactimate)

Job description

Servpro Team Jones is hiring a Business Development Executive.

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

The role of a Business Development Executive (BDE) in the property restoration and disaster recovery industry is critical for driving revenue and establishing long-term partnerships. A successful BDE acts as the primary liaison between the restoration company and key stakeholders, including insurance carriers, property managers, adjusters, and commercial facility owners. The objective is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation.

Key Responsibilities

Emergency Response Agreements (ERAs)

For commercial clients and property managers, BDEs focus on securing Emergency Response Agreements (ERAs), sometimes referred to as Master Service Agreements (MSAs) or Contingency Plans. An ERA is a pre‑determined contract that establishes the restoration company as the priority responder for a commercial property in the event of a disaster. The BDE’s responsibility is to educate property owners and facility managers on the value of proactive disaster planning and to secure signatures on ERAs, which provide priority response times, pre‑approved pricing structures, and minimized business disruption.

Sales Pipeline and CRM Management

BDEs manage the entire sales pipeline, from initial prospecting to contract execution and ongoing account management. Responsibilities include maintaining accurate, detailed notes on client preferences, tracking the progress of leads, and logging all networking activities. BDEs use Customer Relationship Management (CRM) software (such as Dash, Salesforce, or specialized restoration CRMs) as a daily requirement and are often required to submit detailed weekly activity reports outlining visits, meetings, and progress toward revenue goals.

Account Management and Client Retention

Ongoing account management is crucial to ensure client satisfaction and secure repeat business. BDEs serve as the primary account manager, acting as a bridge between the client and internal operations and estimating teams.

Summary of Core Competencies

• B2B Sales Expertise — Proven ability to navigate long sales cycles, negotiate contracts, and close deals with commercial entities and insurance carriers.
• Industry Knowledge — Understanding of property damage restoration processes, construction terminology, and estimating software (e.g., Xactimate).
• Strategic Planning — Capability to develop geographic routing plans, target high‑value verticals, and create actionable business development strategies.
• Interpersonal Skills — Exceptional communication, relationship‑building, and conflict‑resolution skills to inspire loyalty and trust among referral partners.

Position Requirements

• Bachelor’s degree in marketing or business or equivalent experience preferred.
• A minimum of 5 years of direct sales experience.
• Strong process- and results-driven attitude.
• Experience in the cleaning, restoration, or insurance industry is preferred.

Skills / Physical Demands / Competencies

• Ability to successfully complete a background check subject to applicable law.