Business Development Representative

SHOTTENKIRK AUTOMOTIVE GROUP, INC; Huntsville (AL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Bonuses or commissions

Health, dental, and vision insurance

Paid time off and holidays

Advancement opportunities

Ongoing training and support from mgmt

401(k)

Dental insurance

Life insurance

Paid time off

Job summary

Shottenkirk Honda Huntsville is seeking a motivated BDC Agent to join our Internet Department. If you enjoy connecting with people and have strong communication skills, you’ll thrive in our fast-paced environment.

Responsibilities include responding to inquiries, scheduling showroom appointments, maintaining CRM data, and supporting management to maximize show rates. We offer competitive pay, benefits, and growth opportunities.

Qualifications

• Strong verbal and written communication skills.
• Confident and professional phone presence.
• Organized and detail‑oriented with strong follow‑up skills.
• Self‑motivated with a positive attitude and team‑player mindset.
• Reliable attendance and willingness to learn dealership processes.

Responsibilities

• Respond promptly to internet, phone, and text inquiries from potential customers.
• Follow up with customers to schedule showroom appointments and confirm visits.
• Maintain accurate customer data and notes in CRM.
• Utilize dealership scripts and communication guidelines to ensure consistent messaging.
• Work closely with management to hand off qualified leads and maximize appointment show rates.
• Conduct follow‑up with existing customers for retention, satisfaction, and referral opportunities.
• Provide excellent customer service and represent the dealership’s brand professionally.

Skills

Verbal communication

Written communication

Phone presence

Organization

Follow-up

Team player

Attendance

Job description

At Shottenkirk Honda Huntsville, we pride ourselves on delivering an exceptional customer experience — from the first online interaction to the moment a customer drives off the lot. Our team is growing, and we’re looking for an enthusiastic, motivated BDC Agent to join our Internet Department. If you enjoy connecting with people, have strong communication skills, and thrive in a fast-paced environment, we want to hear from you.

Job Responsibilities

• Respond promptly to internet, phone, and text inquiries from potential customers.
• Follow up with customers to schedule showroom appointments and confirm visits.
• Maintain accurate customer data and notes in CRM.
• Utilize dealership scripts and communication guidelines to ensure consistent messaging.
• Work closely with management to hand off qualified leads and maximize appointment show rates.
• Conduct follow‑up with existing customers for retention, satisfaction, and referral opportunities.
• Provide excellent customer service and represent the dealership’s brand professionally.

Qualifications

• Previous experience in automotive BDC, customer service, call center, or sales preferred but not required.
• Strong verbal and written communication skills.
• Confident and professional phone presence.
• Organized and detail‑oriented with strong follow‑up skills.
• Self‑motivated with a positive attitude and team‑player mindset.
• Reliable attendance and willingness to learn dealership processes.

Benefits

• Competitive hourly pay plus performance‑based bonuses or commissions.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for advancement within a growing dealership group.
• Ongoing training and support from management.

Additional Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

THIS IS A FULL‑TIME POSITION
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year

Work Location: In person

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.