Business Development Manager (Global Key Account)

Alibaba Cloud; Washington (District of Columbia); On-site; USD 127,200 - 200,000; Full time

Job summary

An established industry player is seeking a Business Development Manager to join their dynamic team. This role involves cultivating key accounts, driving cloud consumption across various sectors, and optimizing client relationships. You will collaborate with internal teams to ensure seamless service delivery and enhance customer satisfaction. If you have a proven track record in the technology sector and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact in a rapidly evolving market. Join a forward-thinking organization that values innovation and customer success.

Qualifications

• 8+ years in technology industry with cloud computing solutions.
• Ability to establish trusting relationships with clients.
• Exceptional organizational skills to manage multiple projects.

Responsibilities

• Manage existing business and develop upsell opportunities.
• Oversee client requirements fulfillment and process optimization.
• Monitor technical service performance and drive improvements.

Skills

Cloud Computing Solutions

Account Management

Customer Relationship Management

Business Development

Interpersonal Communication

Project Management

Technical Service Performance Management

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Business Development Manager (Global Key Account)

Business Development Manager (Global Key Account)

3 weeks ago Be among the first 25 applicants

Alibaba Cloud GKA team is looking for Business Development Managers based in Sunnyvale CA, Seattle and Wahington DC, United States.

In this capacity, you will play a key role within the Alibaba Cloud International GKA business development team to cultivate existing pipelines, develop new business opportunities, and carry out annual GAAP revenue in the global market. Your role should present a demonstrated ability and track records to drive increased cloud consumption in one or many verticals: Technology, Sports, Hospitality, Manufacture, Healthcare, Financial Services, etc.

You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are and provide them the best solutions for innovation in this AI Era.

Key responsibilities, but not limited to:

1. Manage Existing Business and Develop Upsell Opportunities

o Build and maintain strong, long-lasting customer relationships with GKA accounts.

o Identify and pursue upsell and cross-sell opportunities to increase revenue and market share.

o Conduct routine client meetings to understand their needs, provide updates, and optimize the relationship.

o Develop and present strategic account plans that align with the client's business objectives and our cloud solutions.

2. Client Requirements Fulfillment and Process Optimization

o Oversee the fulfillment of client technical and business requirements, ensuring timely and effective delivery.

o Collaborate with internal teams (e.g., sales, technical, and support) to ensure seamless execution of client projects.

o Optimize the client requirements management process to enhance efficiency and client satisfaction.

o Act as the primary point of contact for assigned client-related issues, coordinating with relevant departments to resolve them promptly.

3. Technical Service Performance Management and Continuous Improvement

o Monitor the performance of technical services provided to key accounts

o Develop and implement service standards and evaluation frameworks to measure and improve service quality.

o Analyze performance data and client feedback to identify areas for improvement and develop action plans.

o Drive continuous improvement initiatives to enhance the overall client experience and service delivery.

4. Responsible for Account Success

o Ensure the overall success and satisfaction of the accounts by meeting and exceeding client expectations.

o Develop and track key performance indicators (KPIs) to measure account health and success.

o Proactively address any issues or challenges that may impact the account's success.

o Regularly report on account status and progress to senior management and stakeholders.

Requirements:

• 8+ years of experience in exceeding business goals in the technology industry with cloud computing solutions, with trackable account management records serving Fortune 500 Enterprises

• Ability to quickly establish trusting relationships with a customer-centric mindset

• Understanding of the technology, cloud computing solutions, and digital transformation from a business perspective.

• A natural team player with the ability to direct collaborative efforts of resources within a large organization, including internal resources, external resources, and other constituent groups as appropriate to help the team hit its overall revenue target; maintaining the highest standards of ethical conduct and integrity

• Exceptional organizational skills with the ability to manage several projects simultaneously with a sense of urgency

• Ability to work in a fast-paced environment; comfortable working in a truly global environment, across different time zones

• Expect 30% and above business travel

• Excellent interpersonal communication skills; presentation, public speaking, and written communication skills

• Having experiences dealing with customers in gaming industry is preferred

• Languages: Native/Fluent in English, Fluent in Mandarin is a plus.

The base pay range for this position at the commencement of employment is expected to be between $127,200/year and $200,000/year. However, base pay may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Information Technology, and Consulting

• Industries

  Information Services and IT Services and IT Consulting

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