Business Development Manager

Honda World Louisville; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Employee purchase and service discount

Upbeat and progressive work enviroment

Tenured leadership team

Career advancement opportunities

Job summary

Honda World Louisville is seeking a BDC Manager to oversee all aspects of the department, including handling internet leads, inbound calls, and customer retention for both sales and service.

The role requires strong communication, leadership, and organizational skills, with prior BDC and automotive management experience preferred. Join a team with a tenured leadership and opportunities for career growth.

Qualifications

• Two years BDC experience required.
• At least one year automotive management experience preferred.
• Strong email and phone presence is necessary.
• Superior communication skills, oral and written.

Responsibilities

• Create, maintain and measure internet and business development processes for sales and service.
• Manage a group of customer service representatives in a call center environment.
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators.
• Cultivate engaged, intelligent and consistent staff.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet.
• Contribute to high scores for the manufacturer’s CSI.
• Strive for continual improvement in the BDC and the company; give recognition when earned.
• Maintain high moral and ethical standards and integrity.

Skills

BDC management

Leadership

Communication

Phone skills

Email skills

Customer service

Job description

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!

What We Offer

• Medical, dental, and vision insurance
• Life insurance
• Employee purchase and service discounts
• Upbeat and progressive work environment
• Tenured leadership team
• Career advancement opportunities

Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications

• Superior communication skills, both oral and written
• Minimum of two years BDC experience required
• At least one year of automotive management experience is preferred
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Ability to pass pre-employment background check and drug test