Business Development Coordinator: Growth & Customer Service

NRA-19 AAG Raleigh, LLC; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Relocation packages

Employee discounts

Paid time off

Job summary

Fred Anderson Nissan of Raleigh is seeking energetic sales appointment setters/BDC reps to join our team in Raleigh, NC. No prior automotive experience is required; training is provided.

You will handle calls, respond to internet/phone/live chat inquiries, and follow up with leads for up to 90 days while moving prospects toward appointments. We use CRM daily and stay connected with inventory. Enjoy base + bonus, a 5-day work week, and valued benefits.

Qualifications

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Skills

Customer service

Teamwork

Positive attitude

Computer skills

Time management

Active listening

Organization

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Job description

Fred Anderson Nissan of Raleigh is seeking energetic sales appointment setters/BDC reps to join our team in Raleigh, NC. No prior automotive experience is required; training is provided.

You will handle calls, respond to internet/phone/live chat inquiries, and follow up with leads for up to 90 days while moving prospects toward appointments. We use CRM daily and stay connected with inventory. Enjoy base + bonus, a 5-day work week, and valued benefits.