Business Development Coordinator

Anderson Automotive Group; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid time off

Relocation packages

Employee discounts

Career growth

Job summary

Anderson Automotive Group seeks energetic sales appointment setters/BDC representatives at Fred Anderson Nissan of Raleigh to drive internet leads into qualified appointments with our sales team. This role is the first point of contact for internet inquiries and requires clear product information delivery and proactive follow-up.

You will join a supportive team, receive thorough training, and work with competitive base pay plus performance bonuses.

Qualifications

• Experience in customer service preferred.
• Strong teamwork and positive attitude.
• Good computer skills and ability to use software.
• Excellent listening skills and ability to build rapport.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Maintain follow-up with interested leads for 90 days and with no-shows.
• Provide customers with product information and direct them to dealership resources.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Utilize CRM daily.
• Walk the lot to stay up to date on inventory.
• Assist with fueling vehicles and moving to detail.

Skills

Customer service

Teamwork

Positive attitude

Computer skills

Time management

Active listening

Organizational skills

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!Our Fred Anderson Nissan of Raleigh location is looking for sales appointment setters/BDC reps. Why work with us?5-day work weeks - CLOSED ON SUNDAYSFlexible Saturday shiftsNo prior automotive experience needed - Training is providedCompetitive pay plans with base + bonusOur sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.What we offer:A culture of caring, belonging, and respect for everyoneManagers that people want to work withCareer growth and advancementLeadership development, innovative training, and learning systemsCompetitive compensation plans401k retirement plans with company matchComprehensive health benefits packages, including telehealth and behavioral health servicesIndustry-leading maternity and paternity leaveRelocation packagesPaid employee referral programRecognition and bonus programsPaid time off, bereavement, and vacation benefitsEmployee discounts on parts, service, vehicle purchases, and local entertainmentResponsibilities:Answer customer calls and establish follow-up with sales appointmentsRespond quickly to internet, phone, and live chat inquiries using email, scripts, and templatesContinuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-showProvide customers with product information and direct them to appropriate dealership resourcesParticipate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership managementUtilize CRM tracking system dailyWalking the lot to stay up to date on inventoryAssisting with getting vehicles fueled up and over to our detail departmentsQualifications:Prior customer service experienceExcellent teamwork skillsPositive and hardworking demeanorStrong computer skills with the ability to use computer softwareEagerness to improve and collaborative attitudeTime management skillsStrong listening skills with ability to build rapport with othersOrganizational skillsValid Driver’s license with acceptable motor vehicle recordHigh school diploma or equivalentWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.