Sales Appointment Specialist – Growth & Training

Anderson Automotive Group; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid time off

Relocation packages

Employee discounts

Career growth

Job summary

Anderson Automotive Group seeks energetic sales appointment setters/BDC representatives at Fred Anderson Nissan of Raleigh to drive internet leads into qualified appointments with our sales team. This role is the first point of contact for internet inquiries and requires clear product information delivery and proactive follow-up.

You will join a supportive team, receive thorough training, and work with competitive base pay plus performance bonuses.

Qualifications

• Experience in customer service preferred.
• Strong teamwork and positive attitude.
• Good computer skills and ability to use software.
• Excellent listening skills and ability to build rapport.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Maintain follow-up with interested leads for 90 days and with no-shows.
• Provide customers with product information and direct them to dealership resources.
• Participate in team sessions and maintain positive relationships with teammates and management.
• Utilize CRM daily.
• Walk the lot to stay up to date on inventory.
• Assist with fueling vehicles and moving to detail.

Skills

Customer service

Teamwork

Positive attitude

Computer skills

Time management

Active listening

Organizational skills

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Job description

Anderson Automotive Group seeks energetic sales appointment setters/BDC representatives at Fred Anderson Nissan of Raleigh to drive internet leads into qualified appointments with our sales team. This role is the first point of contact for internet inquiries and requires clear product information delivery and proactive follow-up.

You will join a supportive team, receive thorough training, and work with competitive base pay plus performance bonuses.