Business Development Coordinator

Hyundai of Cumming; Cumming (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dedicated team as a Customer Service Phone Agent, where your communication skills and positive attitude will shine. This role involves handling customer inquiries and scheduling appointments, ensuring a seamless experience. With a focus on integrity and excellence, this family-owned dealership offers opportunities for growth and a supportive work environment. Enjoy benefits like free health insurance options, 401k match, and paid time off. If you're passionate about customer service and looking for a long-term career, this is the perfect opportunity for you.

Benefits

Free Health Insurance Option Available

401k Match Options Available

HSA company match contribution

Dental and Vision Insurance Available

Paid Vacations, Holiday Pay, PTO

Career advancement opportunities

Discounts on products and services

Long term job security

Qualifications

• Previous experience in a customer service role is required.
• Strong computer skills and a valid driver’s license are essential.

Responsibilities

• Handle inbound and outbound customer calls regarding appointments and inquiries.
• Document customer interactions and update records in the dealership's DMS system.

Skills

Customer Service

Communication Skills

Team Collaboration

Computer Skills

Job description

Job Summary:

We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Phone Agent at Hyundai of Cumming. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service. This role involves handling inbound and outbound calls, addressing customer inquiries, scheduling appointments, and ensuring a seamless and satisfying customer experience.

Key Responsibilities:

1. Handle inbound customer calls and respond to inquiries regarding vehicle appointments, vehicle status, and customer inquiries.
2. Make outbound calls to follow up on customer leads, confirm appointments, and conduct satisfaction surveys.
3. Schedule service appointments and coordinate with the service department to ensure efficient handling of customer requests.
4. Assist customers with questions or concerns, providing accurate information and resolving issues in a timely manner.
5. Maintain a detailed understanding of the dealership's services to effectively assist customers.
6. Document customer interactions and update customer records in the dealership's DMS system.
7. Collaborate with sales, service, and finance departments to ensure a cohesive and positive customer experience.
8. Handle customer complaints with professionalism, escalating issues to the appropriate department or manager when necessary.
9. Participate in training sessions to stay updated on new products, services, and customer service best practices.
10. Achieve individual and team performance goals and contribute to a positive and productive work environment.

Additional Information:

By joining Hyundai of Cumming, you will become part of a dedicated team that values integrity, excellence, and customer satisfaction. We look forward to welcoming you to our family!

The Krause Auto Group has been in business for over 30 years, and we attribute our longevity to our focus on both customer and employee satisfaction. Our employees are valued as individuals, and we support their growth through internal promotions and recognition of individual success stories. We offer opportunities to grow within our diverse portfolio of 12 brands across 4 states, including Georgia, South Carolina, North Carolina, and Florida.

What We Offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Qualifications:

• At least one previous customer service role
• Excellent team player with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.