Business Development Coordinator

Genesis of Cumming; Cumming (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the automotive industry seeks a Customer Service Representative to enhance customer satisfaction. The role involves answering inquiries, providing product information, and following up with leads. Ideal candidates will have customer service experience and strong teamwork skills. Join a supportive environment that values employee growth and offers career advancement opportunities.

Benefits

Free Health Insurance Option Available

401k Match Options Available

HSA company match contribution

Dental and Vision Insurance Available

Paid Vacations, Holiday Pay, PTO

Career advancement opportunities

Discounts on products and services

Long-term job security

Qualifications

• At least one previous role in customer service experience.
• Strong computer skills.

Responsibilities

• Answer customer calls and follow up with Service Appointments.
• Utilize CRM tracking system daily.

Skills

Customer Service

Teamwork

Computer Skills

Job description

About Us

The Krause Auto Group has been in business for over 30 years, and we attribute our longevity to our focus on both customer and employee satisfaction. Our employees are valued individuals, not just numbers. We support and acknowledge every employee, regardless of position, and are committed to helping our team grow. We promote from within and celebrate individual success stories. Our company portfolio includes 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, McLaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida).

What We Offer

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long-term job security

Responsibilities

• Answer customer calls and follow up with Service Appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role in customer service experience
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.