Business Development Coordinator

Hireology; Burlington (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid holidays

Paid vacation

Health insurance

Dental insurance

Vision insurance

Life insurance

Growth opportunities

Job summary

Hireology in Burlington, NC is seeking energetic individuals for our Internet Sales team. You will be the link between buyers and their future vehicle, assisting with questions, product details, and directing prospects to dealership resources.

You will learn about the latest vehicles, work with an in-house Training team, and participate in online and in-store programs designed to support your success in retail automotive.

Qualifications

• At least one prior role with strong customer service experience.
• Team player attitude and positive approach.
• Prompt, courteous and enthusiastic communication.
• Willingness to submit to background check and drug screen.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to inquiries via email, phone, and live chat using scripts.
• Provide customers with initial product information and direct to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to commit or who no-show.
• Participate in team sessions and maintain positive relationships with staff.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Communication

Computer skills

Tools

CRM system

Phone scripts

Live chat tools

Job description

What We're Looking For

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.