Business Development Center Rep

Smith Auto Family Levelland; Levelland (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k + Match

Paid Vacation & Holidays

Job summary

Smith Auto Family is hiring for a BDC Representative to drive business through outbound and inbound calls, set sales and service appointments, and strengthen customer relationships.

The ideal candidate has 1+ year in customer service, strong phone skills, and a detail-oriented, team-oriented mindset. Bilingual candidates may qualify for a higher rate. CRM/Google Workspace familiarity is a plus.

Qualifications

• 1+ year of customer service experience.
• Strong phone skills and friendly demeanor.
• Organized with attention to detail.
• Team player with a positive attitude.
• Bilingual candidates may qualify for a higher rate.

Responsibilities

• Make outbound calls to potential and past customers.
• Answer inbound calls promptly and professionally.
• Follow scripts for CRM effectiveness.
• Set sales and service appointments.

Skills

Customer service

Phone skills

Bilingual (advantage)

Tools

CRM systems

Google Workspace

Job description

Join Our Team at Smith Auto Family!

Looking for a career where you're more than just a number? Smith Auto Family, a thriving, family-owned dealership in West Texas, is hiring passionate individuals for our growing team!

BDC Representative Role

As a BDC (Business Development Center) Representative, you’ll generate business by handling inbound and outbound calls, engaging potential customers, and setting sales/service appointments to strengthen customer relationships.

Daily Responsibilities

• Make outbound calls to potential and past customers.
• Answer inbound calls promptly and professionally.
• Follow scripts for effect CRM.
• Set sales and service appointments.

Key Performance Metrics

• Appointment Setting Rate – Successful appointments booked.
• Call Volume – Meeting/exceeding daily targets.
• Conversion Rate – Turning calls into sales/service visits.
• CRM Compliance – Accurate logging of calls and notes.
• Customer Satisfaction – Quality interactions based on feedback.

Ideal Candidate

• 1+ year of customer service experience.
• Strong phone skills, friendly demeanor.
• Organized with attention to detail.
• Team player with a positive attitude.
• Bilingual candidates may qualify for a higher rate.

Preferred (not required): Experience with CRM systems& Google Workspace.

Why Smith Auto Family?

• Family Atmosphere – Teamwork, respect, and support.
• Growth Opportunities – We promote from within.
• Work-Life Balance – Predictable schedule.
• Stability & Longevity – Strong Texas presence.
• Recognition & Appreciation – Hard work is rewarded.

Benefits

• Consistent Schedule
• Medical, Dental, & Vision Insurance
• 401k + Match
• Paid Vacation & Holidays

At Smith Auto Family, we live by our vision: "Families helping families." If you share our values—family, growth, ethics, safety, success, positivity, and clear communication,we’d love to meet you!

We are an equal opportunity employer.