BDC SALES

Nissan of Lithia Springs; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Savings Plan

Paid Time Off

Training and development

Job summary

Smith Automotive Group in Georgia is seeking a motivated BDC/phone agent to manage inbound and outbound calls, schedule sales and service appointments, and log customer information. You will coordinate with the Sales and Service teams, update records, and ensure timely follow-up to maximize appointment conversion.

The role emphasizes a professional, friendly approach with strong communication skills and the ability to meet monthly targets. Comprehensive benefits accompany this position.

Qualifications

• Experience with phones or telemarketing in automotive, business development or customer service.
• Ability to follow scripts and use basic software tools.
• Professional, enthusiastic attitude at first contact with customers.

Responsibilities

• Answer incoming calls and schedule sales appointments.
• Make outbound calls and log customer comments.
• Schedule and confirm appointments, update database records, and reschedule no-shows.
• Assist with other duties and meet monthly goals.

Skills

Phone screening

Telemarketing

Customer service

Multitasking

Bilingual (Spanish)

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Description

Essential Duties

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update Customer changes in database.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Requirements

Qualifications:

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
• Preferred Bilingual (Spanish)

What We Offer:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

Job Benefits:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• PTO & Holiday Pay
• Advancement opportunities for high performers

About our Company:

At Smith Automotive Group, we strive to provide outstanding service in all areas of our dealerships in Georgia, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the Company.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

All applicants must be able to pass pre-employment screen including MVR, drug test and have a valid in-state driver’s license

Smith Automotive Group is an Equal Employment Opportunity Employer