Business Development Center Phone Representative

Toyota Sunnyvale; Sunnyvale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Toyota Sunnyvale is seeking a Customer Service Associate to handle inbound calls and assist customers at the dealership. Responsibilities include managing customer appointments, advising on services, and ensuring a pleasant experience.

The ideal candidate will have a high school diploma, effective communication skills, and the ability to work well in a team. Automotive experience is a plus. We offer supportive working conditions consistent with a professional office environment.

Qualifications

• High school diploma or equivalent required.
• Must speak, read, and write English clearly; bilingual a plus.
• Automotive experience is a plus.

Responsibilities

• Answer inbound calls and direct callers to the appropriate associate.
• Make customer service appointments.
• Look up customer service records.
• Conduct yourself in a friendly and professional manner.

Skills

Customer service

Communication

Teamwork

Typing speed 40-45 WPM

Education

High school diploma or equivalent

Job description

Duties and Responsibilities

• Answer inbound calls and direct callers to the appropriate associate within the dealership.
• Make customer service appointments
• Look up customer service records and advise of services and warranty accordingly
• Verify customer vehicle status
• Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates.
• Take messages and deliver to appropriate dealership associate.
• May be responsible for clerical duties such as photocopying, faxing, filing, and collating.
• May be responsible for general administrative/support staff duties as assigned by Management

Qualifications

• High school diploma or the equivalent
• Receive inbound inquiries, routing calls to appropriate staff and making inbound appointments
• Patient and pleasant when faced with challenging customers
• Must speak, read and write English clearly. Bilingual is a plus, but not required
• Automotive experience a plus, but not required
• Team player - dependable
• You type 40 – 45 WPM in order to capture new customer information efficiently
• Comfort and familiarity with using and learning various software applications

Working Conditions

• Working conditions are consistent with working in an office