Business Development Center Manager

Phil Long Ford LLC; Colorado Springs (CO); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Life Insurance

HSA and FSA

Competitive salary with commission

Paid Time Off

Employee discounts

Job summary

Phil Long Ford LLC in Colorado Springs seeks a Business Development Center Manager to drive a fast-moving customer contact operation—turning every lead into momentum for the dealership across sales, service, parts, and the body shop.

You will supervise the team, track manifests, and lead outbound prospecting and follow-ups, ensuring a sharp, organized customer experience and steady appointment flow throughout the day.

Qualifications

• 2-4 years of related experience
• Valid driver's license
• Bilingual is a plus

Responsibilities

• Supervise the team handling all inbound calls for sales, service, parts, and body shop
• Download, track, and act on manifests and opportunity lists
• Lead outbound prospecting, appointment recovery for no-shows, and CSI follow-up calls
• Coordinate customer updates on special-order parts, reminders, and recall campaigns
• Support service-drive outreach that creates test-drive opportunities

Skills

Driver's license

Bilingual

Job description

The Mission

As our Business Development Center Manager, you'll be the driving force behind a fast-moving customer contact operation- turning every ring, lead, and follow-up into real momentum for the dealership. This role exists to keep opportunities organized, conversations sharp, and customer experience on track across key profit centers.

Key responsibilities

• Supervise the team handling all inbound calls for sales, service, parts, and body shop
• Download, track, and act on manifests and opportunity lists
• Lead outbound prospecting, appointment recovery for no-shows, and CSI follow-up calls
• Coordinate customer updates on special-order parts, reminders, and recall campaigns
• Support service-drive outreach that creates test-drive opportunities

Required qualifications

• 2-4 years of related experience
• Valid driver's license
• Bilingual is a plus

Your Rewards

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Competitive salary (paid as Salary + Commission; $85,000-$100,000 per year)
• Paid Time Off
• Employee discounts

Inside the Action

Your day kicks off with a quick pulse-check on yesterday's results- what converted, what stalled, and where the next wins are hiding. You're listening for call quality, coaching in real time, and keeping the team's rhythm tight as the store heats up. Between bursts of activity, you're syncing with departments to keep customer touchpoints seamless, then jumping into the next wave of follow-ups. The afternoon is all about keeping the momentum rolling- tight notes, clean handoffs, and a steady drumbeat of customer connections that keeps tomorrow's appointments stacked.