Business Development Center Manager

Preston Motors; New Castle (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Fitness Center Access

Job summary

Preston Auto Group is seeking an experienced Business Development Center (BDC) Manager to oversee all customer communications via email and phone and lead a team of BDC coordinators.

You will drive performance with coaching and data-driven decisions, turning leads into appointments and appointments into sales, while reporting on daily, weekly, and monthly metrics.

Qualifications

• Successful track record in internet sales, auto dealership BDCs, or internet sales management.
• Ability to manage high call volumes, internet leads, and call lists simultaneously.
• Overall knowledge of automotive sales and service department operations.
• Strong organizational skills and leadership abilities.
• Familiarity with dealership CRM and DMS systems.

Responsibilities

• Oversee daily BDC department operations.
• Recruit and train BDC staff.
• Understand buying profiles and patterns of typical telephone prospects.
• Run daily, weekly, and monthly reports and track results.
• Prepare individual call results reports for BDC staff.
• Record and listen to customer calls.
• Train BDC staff by reviewing recorded and live calls and outcomes.
• Determine which customers to contact based on current marketing initiatives.
• Review performance and develop staff.
• Interface with other department heads.
• Participate in dealership management meetings.

Skills

BDC Management

Leadership

CRM proficiency

Communication

Tools

CRM systems

Job description

Business Development Center (BDC) Manager

Preston Auto Group offers great pay and excellent benefits for an experiencedBDC Manager. If you're a natural communicator and a born leader, we want you running our BDC.

AsBDC Manager, you'll oversee all customer communications — email and phone — and lead a team of BDC coordinators to hit the highest standards of service and results. This role blends hands‑on coaching with data‑driven decision‑making, and it's built for someone who knows how to turn leads into appointments and appointments into sales.

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily, weekly, and monthly reports and track results
• Prepare individual call results reports for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded and live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Requirements

• Successful track record in internet sales, auto dealership BDCs, or internet sales department management
• Ability to manage high call volumes, internet leads, and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience training teams and individuals preferred

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.