Call Center/BDC Representative

Toyota of Urbana; Merrillville (IN); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Job summary

EdNapleton Automotive Group in Merrillville, IN seeks a Call Center/BDC Representative to handle internet inquiries and phone leads, generating appointments for sales. This role emphasizes no cold calling and flexible scheduling, with a guaranteed $750 per week for the first 30 days.

You'll work at Napleton’s Midwest BDC Call Center with opportunities for growth across a large automotive group, and receive comprehensive benefits including insurance and 401K.

Qualifications

• Excellent computer skills.
• Knowledgeable to call center environment – NO COLD CALLS!
• Automotive experience helpful but not required.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquiries via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Computer skills

Call center experience

Job description

$750 per week guaranteed for your first 30 days! Flexible Scheduling Options* And NO COLD CALLS!

The EdNapleton Automotive Group is looking for our next Call Center/Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center,inMerrillville, IN,theBDC Representativeis responsible for handling internet inquiries and phone leads(NO COLD CALLS)to generate appointments for the dealership sales departments.

The EdNapleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• $750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
• Opportunity to earn $35,000-$70,000 per year. Hourly pay + Performance-Based Commissions
• Fun, fast-paced, diverse work environment
• Various shifts available with many flexible scheduling options
• Medical, Dental, Vision Insurance,401K
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements:

• Excellent computer skills required
• Knowledgeable to call center environment –NO COLD CALLS!
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Call Center, Call Center Agent, Call Center Representative, BDC, Business Development Representative