Service BDC Agent **Part Time** - Audi of West Houston

Sonic Automotive; Houston (TX); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Job summary

A leading automotive dealer group in Houston is seeking a Service BDC Agent. The role involves generating service appointments and delivering premium customer experience. Suitable candidates will have strong interpersonal and organizational skills, with a goal-driven approach to meet appointment targets. The position offers $17.00 - $18.00 per hour, with a full-time schedule including weekends. Employee benefits include a 401(k) plan, paid time off, and career growth opportunities.

Qualifications

• Ability to manage vehicle logistics and scheduling independently.
• Experience with tracking and data entry.
• Excellent customer service and communication skills.

Responsibilities

• Generate service appointments with customers contacting the dealership.
• Respond to customer inquiries promptly and accurately.
• Book loaner vehicles and manage appointment schedules.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Time management skills

CRM software proficiency

Goal-driven attitude

Job description

Service BDC Agent Part Time - Audi of West Houston in Houston, TX at Sonic Automotive

Location: 15865 Katy Freeway
Houston, TX 77094

Job Type: Customer Service

Experience: Associate

About

AtAudi West Houston,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Hourly):

• $17.00 - 18.00 / hour

Job Description

Summary:

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs as well as booking Loaner vehicles.

Duties and Responsibilities:

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Work tow-in lists, missed calls, chat leads, missed appointments.
• Confirm and book appointments.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Plan any team building events.
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
• Experience in rental operations or loaner vehicle coordination
• Experience with reporting, tracking, and data entry
• Ability to manage vehicle logistics and scheduling independently
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Previous BDC experience for an automotive dealership

Compensation (Hourly):

• $17.00 - 18.00 / hour
  • Depending on experience and qualifications

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines