Business Core Virtual Business Expert, On Site

tmobile; Overland Park (KS); Remote; USD 40,000 - 103,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile is seeking an Expert, Virtual Business to drive new business acquisitions and to manage a base of existing accounts. This remote role focuses on phone-based relationship building, discovery conversations, and closing deals for SMB customers across the United States.

You will handle a high volume of calls, emails, and virtual meetings, maintain a CRM pipeline, and work toward monthly quotas. Strong communication, organization, and self-motivation are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Self-motivated with a results-driven mindset.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).

Responsibilities

• Engage in daily customer communication via calls, emails, and meetings.
• Understand customer needs and opportunities; tailor messaging.
• Manage full sales cycle from prospecting to closing deals and document progress in CRM.
• Attend product and service training to gain in-depth knowledge.

Skills

Communication

Organizational skills

Self-motivation

Teamwork

MS Office

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

As an Expert, Virtual Business, at T-Mobile, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full-cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base, will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as an Expert, Virtual Business.

Job Responsibilities

• Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Follow up on leads from marketing campaigns, call lists, and referrals.
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
• Sales Process: Manage the full sales cycle-from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress.
• Training: Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.

Education and Work Experience

• High School Diploma/GED (Required)
• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1-2 years experience in customer service, sales and/or retention. (Preferred)

Knowledge, Skills and Abilities

• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-Motivation Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)

Eligibility

At least 18 years of age
Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated Position

DOT Regulated Position (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range

Total Target Cash Pay Range: $56,900 - $102,600, inclusive of target incentives

Base Pay Range

Base Pay Range: $39,830 - $71,820

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ377250¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and fami