Expert, Virtual Business - Overland Park |On-site|

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 39,830 - 71,820; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Employee stock purchase plan

Paid parental leave

Job summary

T-Mobile is seeking an Expert, Virtual Business to play a crucial role in acquiring new customers and managing existing accounts. Ideal candidates thrive on building phone relationships and are results-driven.

The role demands engagement with small and medium businesses, full-cycle sales, and an active customer base management. Requires a high school diploma, ideally with sales experience.

This position offers a comprehensive benefits package, including medical and financial rewards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Self-motivated with a results-driven mindset.

Responsibilities

• Engage in daily customer communication and follow-up.
• Manage the full sales cycle from prospecting to closing.
• Attend required product and service training.

Skills

Communication

Organizational Skills

Self-Motivation

Teamwork

Technology Proficiency

Education

High School Diploma/GED

2 years sales experience

Tools

Microsoft Office Suite

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As an Expert, Virtual Business, at T-Mobile, you’ll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full-cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base, will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as an Expert, Virtual Business.

Job Responsibilities

• Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Follow up on leads from marketing campaigns, call lists, and referrals.
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
• Sales Process: Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress.
• Training: Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.

Education and Work Experience

• High School Diploma/GED (Required)
• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1-2 years experience in customer service, sales and/or retention. (Preferred)

Knowledge, Skills and Abilities

• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-Motivation Self‑motivated with a results‑driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)

Additional Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $56,900 - $102,600, inclusive of target incentives

Base Pay Range: $39,830 - $71,820

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ354623&paradox=1

At T-Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don’t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.