Dedicated Expert, SMB Team Business Care

T-MOBILE USA, Inc.; Irving (TX); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. in Irving, TX is seeking a Team SMB Dedicated Expert to support business customers with issue resolution, account management and relationship-based sales. You will work with SMB Experts to educate customers and grow the business while reducing churn.

The role requires building trusted partnerships, using reporting tools (Excel, PowerPoint) and collaborating across teams to identify solutions and opportunities for growth.

Qualifications

• High School diploma or GED required.
• <2 years sales experience; business sales a plus.
• Wireless/telecom experience a plus.
• Proficient in Windows/Outlook.

Responsibilities

• Resolve customer concerns by partnering across teams for solutions.
• Drive lifetime value by reducing churn and growing account base.
• Provide proactive/reactive support via inbound/outbound contact.
• Create customer-facing reports using Excel, PowerPoint, Samson, I-Billing.
• Complete training to stay current on systems, products, and sales approaches.

Skills

Windows OS

Sales skills

CRM basics

Product knowledge

Cold calling

Education

High School Diploma/GED

Tools

Excel

PowerPoint

Samson

I-Billing

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Team SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, account management, customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their team's base to foster strong customer relationships built on trust, growing the business base and revenue, and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward -build customer relationships, foster loyalty, and growth focused. They are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

Job Responsibilities

• Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
• Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
• Provides proactive and reactive support through inbound and outbound contact with a \"Know Me, Know My Business\" customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
• Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.
• Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

Education and Work Experience

• High School Diploma/GED (Required)
• Less than 2 years 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
• Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)

Knowledge, Skills and Abilities

• Windows Proficient using a computer, Windows, Outlook (Required)
• Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
• Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
• Product Knowledge TFB product portfolio knowledge (Required)
• Cold Calling Skilled in outbound calling (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $47,430 - $85,560, inclusive of target incentivesBase Pay Range: $37,944 - $68,448The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500.