Account Expert BusinessMaitland

T-Mobile; Florida; On-site; USD 39,830 - 102,600; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

T-Mobile for Business is seeking a Business Account Expert to drive new business, manage existing accounts, and exceed monthly sales quotas. The role involves discovery conversations, presenting tailored solutions, and closing deals through a full-cycle sales process.

You will engage with prospective SMB customers by phone and email, maintain a robust CRM, and coordinate cross-functional resources to expand the client base. This role emphasizes performance, training, and ongoing account growth.

Qualifications

• High School Diploma or GED required.
• 2 years inside, outside, retail, or similar sales position preferred.
• 1–2 years experience in customer service, sales and/or retention preferred.

Responsibilities

• Customer Communication: Engage in daily customer communication and follow up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
• Sales Process: Manage the full sales cycle – from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system and accurately document all interactions, quotes, and deal progress.
• Training: Attend all required product and service training to gain in-depth knowledge of T‑Mobile for Business products and services.
• Perform other duties or projects as assigned by business management.

Skills

Communication

Sales experience

Research

CRM

Education

High School Diploma/GED

Tools

CRM

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we stay UNSTOPPABLE for our employees!

Job Overview

As a Business Account Expert, Virtual Business at T‑Mobile for Business, you will play a pivotal role in acquiring new business customers and managing a base of existing business accounts. You will engage prospective small and medium business customers over the phone and execute the full-cycle sales motion, including discovery conversations to understand business needs, recommend solutions, manage opportunities, and close sales. You will also be responsible for the account growth of an existing base of business accounts, meeting and exceeding monthly sales quota objectives. The role requires a high volume of customer calls, appointments, emails, and other interactions.

Job Responsibilities

• Customer Communication: Engage in daily customer communication and follow up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Follow up on leads from marketing campaigns, call lists, and referrals.
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs.
• Sales Process: Manage the full sales cycle – from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system and accurately document all interactions, quotes, and deal progress.
• Training: Attend all required product and service training to gain in-depth knowledge of T‑Mobile for Business products and services.
• Perform other duties or projects as assigned by business management.

Education and Work Experience

• High School Diploma/GED (Required)
• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1–2 years experience in customer service, sales and/or retention. (Preferred)

Knowledge, Skills and Abilities

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

No

Total Target Cash Pay Range: $56,900 - $102,600, inclusive of target incentives

Base Pay Range: $39,830 - $71,820

The pay range above is the general base pay range for a successful candidate in this role. The actual starting pay will vary within this range based on work location, qualifications, and experience. To find the pay range for this role based on hiring location, click here.

At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T‑Mobile, our benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit www.t-mobilebenefits.com.

The T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, marital status, citizenship status, veteran status, or any other protected class. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at T‑Mobile. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500.