Business Consulting Enablement Specialist

Enboarder; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Life & disability insurance

Tuition reimbursement

LinkedIn Learning access

Hybrid/remote options

Job summary

ModMed seeks an Enablement Specialist to design scalable content repositories, streamline client journeys, and serve as the primary liaison for core and ancillary updates. You will leverage AI to automate and enhance client-facing deliverables and stay aligned with EMA, gGastro, and related solutions to ensure BC teams stay informed.

The role centers on content strategy, internal training, and cross-functional alignment, with responsibilities spanning governance, market research, and technology

Qualifications

• Bachelor's Degree preferred.
• 4 years of Clinical, Operational Consulting, or Project Management experience.
• High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications. Experience with AI prompt engineering and cross-departmental product management.
• Communication: Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.

Responsibilities

• Content Strategy & AI Innovation (30%): Design and manage a centralized library of BC templates, workflows and documentation across all specialties; use AI tools to create document repositories based on client profiles and streamline content creation/management.
• Product Liaison, SME & Internal Trainer (25%): Bridge Product Owners with the Business Consulting team; gather feedback, relay releases, and deliver internal knowledge transfer and training sessions.
• Cross-Functional Alignment (20%): Map end-to-end client journey and remove silos between PM, BC, Training, and CS.
• Internal Governance (15%): Establish and manage an intake program for internal process improvements and release schedules.
• Market & Tech Research (10%): Analyze tools and processes to stay aligned with market trends and ModMed goals.

Skills

Clinical experience

Process analysis

Technical writing

AI prompt engineering

Cross-functional PM

Education

Bachelor's Degree preferred

Job description

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"

• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

The Enablement Specialist designs scalable content repositories, streamlines cross-functional client journeys, acts as the primary product liaison for core/ancillary updates, and leverages Al to automate and enhance client-facing deliverables.

Role & Responsibilities

• Content Strategy & Al Innovation (30%): Design and manage a centralized library of BC templates, workflows and documentation across all specialties (e.g. Process Analyses, Best Practice Workflow Guides, BPA). Leverage Al and automation tools (e.g., Gems, custom prompts, scripts) to create document repositories based on client profiles and streamline content creation/management. Actively collaborates with BC Leadership on evolution of documentation.
• Product Liaison, SME & Internal Trainer (25%): Act as the key bridge linking Product Owners with the Business Consulting (BC) team. Key responsibilities include collaborating with product leadership to evaluate the operational impact of upcoming features and releases, gathering and relaying feedback from clients and consultants, and delivering focused internal BC knowledge transfer and training sessions. Additionally, this role partners with subject matter experts to track and communicate release timelines while sustaining deep domain knowledge across EMA, gGastro, and ancillary solutions (such as ModMed Scribe, Klara, and Al Faxing) to ensure the BC team stays fully informed.
• Cross-Functional Alignment (20%): Partner with departmental leadership to map the end-to-end client journey, removing silos between PM, BC, Training, and CSMs to ensure SOPs are up to date, streamline communication and optimize the client experience.
• Internal Governance (15%): Establish and manage a formal intake program for internal process improvement requests, facilitates a structured internal release schedule tailored to BC and CS department needs.
• Market & Tech Research (10%): Analyze current tools, automation, and processes to ensure alignment with market trends and ensure a competitive process in line with ModMed Goals and business needs. Evaluate external marketplace technologies (e.g., client website creation) and analyze competitor intelligence to accelerate and modernize departmental offerings.

Skills & Requirements

• Bachelor's Degree preferred
• 4 years of Clinical, Operational Consulting, or Project Management experience.
• High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications. Experience with Al prompt engineering and cross-departmental product management.
• Communication: Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.

ModMed Benefits Highlight

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.