Business Consulting Enablement Specialist

ModMed; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ModMed is modernizing healthcare with AI-enabled, specialty-specific cloud software built for doctors by doctors. The Enablement Specialist designs scalable content repositories, streamlines client journeys, and acts as the primary product liaison to automate and enhance client-facing deliverables.

Design centralized libraries of templates, workflows, and documentation across specialties, collaborate with Product Owners and the BC team, and drive cross-functional alignment to improve SOPs and

Qualifications

• Bachelor's degree preferred.
• Approximately 4 years of clinical, operational consulting, or project management experience.
• High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications.

Responsibilities

• Design scalable content repositories and streamline content creation/management.
• Serve as product liaison for the BC team and deliver focused internal BC training.
• Map end-to-end client journey and align cross-functional teams to improve SOPs and client experience.
• Establish and manage an intake program for internal process improvements and a structured release schedule.
• Conduct market and tech research to align offerings with trends and ModMed goals.

Skills

Process analysis

Workflow mapping

Technical writing

Internal communications

Clinical experience

Operational consulting

Project management

Education

Bachelor's degree preferred

Job description

Join the Team Modernizing Medicine

At ModMed, we're not just building software—we're reimagining the healthcare experience. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"

Florida Venture Forum: Venture-Backed Company of the Year

The Enablement Specialist designs scalable content repositories, streamlines cross-functional client journeys, acts as the primary product liaison for core/ancillary updates, and leverages Al to automate and enhance client-facing deliverables.

• Content Strategy & Al Innovation (30%) : Design and manage a centralized library of BC templates, workflows and documentation across all specialties (e.g. Process Analyses, Best Practice Workflow Guides, BPA). Gems, custom prompts, scripts) to create document repositories based on client profiles and streamline content creation/management.
• Product Liaison, SME & Internal Trainer (25%) : Act as the key bridge linking Product Owners with the Business Consulting (BC) team. Key responsibilities include collaborating with product leadership to evaluate the operational impact of upcoming features and releases, gathering and relaying feedback from clients and consultants, and delivering focused internal BC knowledge transfer and training sessions.
• Cross-Functional Alignment (20%) : Partner with departmental leadership to map the end-to-end client journey, removing silos between PM, BC, Training, and CSMs to ensure SOPs are up to date, streamline communication and optimize the client experience.
• Establish and manage a formal intake program for internal process improvement requests, facilitates a structured internal release schedule tailored to BC and CS department needs.
• Market & Tech Research (10%) : Analyze current tools, automation, and processes to ensure alignment with market trends and ensure a competitive process in line with ModMed Goals and business needs. client website creation) and analyze competitor intelligence to accelerate and modernize departmental offerings.

Bachelor's Degree preferred

• ~4 years of Clinical, Operational Consulting, or Project Management experience.
• ~ High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications. Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• ~Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• ~ Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• ~ Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• ~ dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• ~ Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.