Business Consulting Enablement Specialist

ModMed; Clifton (TX); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid/remote options

Tuition reimbursement

LinkedIn Learning access

Job summary

ModMed is seeking a strategist to design a centralized library of templates, workflows, and docs across specialties. You will connect Product Owners with the Business Consulting team and drive knowledge transfer.

You will map client journeys, maintain SOPs, and manage internal release schedules while researching tools and market trends to stay ahead of competition.

Qualifications

• Bachelor's degree preferred and relevant experience.
• About 4 years in clinical, operational consulting, or PM.
• Strong skills in process analysis, mapping, and technical writing.

Responsibilities

• Design and manage a centralized library of templates, workflows, and documentation for multiple specialties.
• Bridge Product Owners with the Business Consulting team and relay client feedback.
• Collaborate to map the client journey and maintain SOPs and release schedules.
• Analyze tools and processes to align with market trends and ModMed goals.

Skills

Content Strategy

AI Innovation

Product Liaison

Process Analysis

Technical Writing

Cross-Functional Alignment

Market & Tech Research

Education

Bachelor's Degree

Tools

Documentation Tools

Job description

Join the Team Modernizing Medicine At ModMed , we’re not just building software-we’re reimagining the healthcare experience. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"
• Florida Venture Forum: Venture-Backed Company of the Year

Ready to modernize medicine with us?

Key Responsibilities

• Content Strategy & Al Innovation (30%): Design and manage a centralized library of BC templates, workflows and documentation across all specialties (e.g. Process Analyses, Best Practice Workflow Guides, BPA). Gems, custom prompts, scripts) to create document repositories based on client profiles and streamline content creation/management.
• Product Liaison, SME & Internal Trainer (25%): Act as the key bridge linking Product Owners with the Business Consulting (BC) team. Key responsibilities include collaborating with product leadership to evaluate the operational impact of upcoming features and releases, gathering and relaying feedback from clients and consultants, and delivering focused internal BC knowledge transfer and training sessions.
• Cross-Functional Alignment (20%): Partner with departmental leadership to map the end-to-end client journey, removing silos between PM, BC, Training, and CSMs to ensure SOPs are up to date, streamline communication and optimize the client experience. Establish and manage a formal intake program for internal process improvement requests, facilitates a structured internal release schedule tailored to BC and CS department needs.
• Market & Tech Research (10%): Analyze current tools, automation, and processes to ensure alignment with market trends and ensure a competitive process in line with ModMed Goals and business needs. client website creation) and analyze competitor intelligence to accelerate and modernize departmental offerings.

Qualifications

• Bachelor's Degree preferred
• ~4 years of Clinical, Operational Consulting, or Project Management experience.
• ~ High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications.

Benefits & Perks

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.