Business Change Support Officer

AQUARIUS ACTION PROJECTS; United States; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

27 days annual leave

Pension 4.5% employer contribution

Life assurance 3x salary

Birthday leave

Professional fee reimbursement

24/7 online GP access

Cycle to Work

Blue Light Card discounts

Free will writing service

Employee Assistance Programme

Job summary

Waythrough is seeking a Business Change Support Officer to join the Service Development and Transformation team. Based at home with occasional travel, you will provide essential administrative and project support to ensure successful delivery of organisation-wide change initiatives.

This role offers a pathway into project management and business transformation within a supportive charity setting. You’ll coordinate activities, manage project records, and produce status reports while building

Qualifications

• Highly organised with strong attention to detail.
• Ability to manage competing priorities and meet deadlines.
• Self-motivated and able to work independently from home.
• Experience delivering high-quality administrative support.
• Proficient in Microsoft Office, esp. Excel with formulas, pivot tables and reporting tools.
• Strong written and verbal communication skills.
• Quick learner in a fast-paced environment.
• Interest in business change, transformation or project management.

Responsibilities

• Prepare project documentation, reports, agendas and meeting minutes.
• Coordinate meetings, workshops and project activities.
• Track project milestones, deadlines, risks and deliverables.
• Maintain project plans, registers and tracking tools.
• Manage project records, SharePoint folders and Teams channels.
• Support procurement processes and financial administration.
• Produce project status reports and performance information.
• Build effective relationships with colleagues and stakeholders.
• Support and occasionally lead smaller projects and workstreams.

Skills

Organised

Attention to detail

Prioritisation

Independent working

Administrative support

Excel reporting

Written communication

Verbal communication

Learn quickly

Interest in change/projects

Tools

Excel

SharePoint

Teams

Job description

Business Change Support Officer

Location: Home Based with occasional national travel

Hours: 37 hours per week

Contract: Permanent

Salary: £25,877.80 - £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Are you highly organised, proactive and passionate about supporting projects that make a real difference?

At Waythrough, we're looking for a Business Change Support Officer to join our Service Development and Transformation team. This is an exciting opportunity to support organisation-wide change initiatives, helping us deliver improvements that positively impact the people and communities we serve.

This role is ideal for someone who enjoys coordinating activities, keeping projects on track and working with a variety of stakeholders. It could also be an excellent stepping stone for someone looking to develop a career in project management or business change.

What You'll Be Doing

As a Business Change Support Officer, you'll provide vital administrative and project support to help ensure key projects are delivered successfully. Your responsibilities will include:

• Preparing project documentation, reports, agendas and meeting minutes
• Coordinating meetings, workshops and project activities
• Tracking project milestones, deadlines, risks and deliverables
• Maintaining project plans, registers and tracking tools
• Managing project records, SharePoint folders and Teams channels
• Supporting procurement processes and financial administration
• Producing project status reports and performance information
• Building effective relationships with colleagues and stakeholders across the organisation
• Supporting and occasionally leading smaller projects and workstreams where appropriate

About You

• Exceptionally organised with excellent attention to detail
• Confident managing competing priorities and meeting deadlines
• Self-motivated and comfortable working independently in a home-based role
• Experienced in providing high-quality administrative support
• Skilled in Microsoft Office, particularly Excel, including formulas, pivot tables and reporting tools
• An excellent communicator with strong written and verbal communication skills
• Able to learn quickly and adapt in a fast-paced, evolving environment
• Interested in business change, transformation or project management

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-04