Business Banking Relationship Manager I

Citizens Bank; Old Lyme (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Relationship Manager, where you'll build meaningful connections with small business clients. In this dynamic role, you will leverage your sales and credit skills to help clients achieve their financial goals while collaborating with a talented team. This position offers uncapped incentives and opportunities for career growth within a world-class institution. If you're a motivated self-starter with a passion for relationship building and community engagement, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 2+ years in a Business Banking Relationship Manager role preferred.
• Strong sales and credit skills with a proven track record.

Responsibilities

• Develop relationships with small business clients and manage portfolios.
• Partner with business banking team to enhance customer experience.

Skills

Sales Skills

Credit Skills

Communication Skills

Interpersonal Skills

Portfolio Management

Education

Bachelor's Degree

Job description

Description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending, and investing, helping them with short- and long-term financial goals.

Citizens is seeking a motivated, highly successful, proven Relationship Manager with experience in moderately to less complex portfolios, and a strong grasp of sales and credit skills. This senior level performer will have an immediate impact. We reward you with an uncapped incentive opportunity and the ability to grow your career with a world-class organization.

Primary responsibilities include

• Develop consultative relationships with small business clients in your target market with annual revenues ranging from five hundred thousand to five million dollars.
• Understand the client needs, provide value-added solutions, manage a portfolio of existing customers, and drive new commercial customer relationships.
• Partner effectively with an award-winning business banking team offering a wide array of product solutions that will enable you to enhance the customer experience, increase loyalty, and improve the profitability of customers and the Bank.
• Complete Business Banking University and Drive Sales training in your initial four-week orientation and a commercial credit training program to ensure you’re prepared to identify, assess, and mitigate lending risk.
• Maintain strong market knowledge and develop, retain, and expand relationships with Centers of Influence i.e., CPA’s and Attorneys.
• Actively engage in significant community activity to expand the potential customer base.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree or equivalent combination of education and experience, required.
• 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
• Business to Business sales experience required.
• Motivated self-starter with demonstrated leadership ability and potential.
• Successfully operate in a “team” atmosphere building upon and leveraging a strong internal and external network.
• Ability to succeed in a fast-paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service, and satisfaction.
• Proficiency with portfolio/account management preferred.
• Ability to understand core business products and services. Consistent record of sales and outside calling skills.
• Excellent communication (written & verbal) and interpersonal skills.
• Ability to develop strong customer and colleague relationships.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday thru Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state, and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities, and shareholders.