Business Banking Growth Leader

Sunwest Bank; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Sunwest Bank is seeking a Business Banking Manager to oversee operations of the assigned branch and lead staff in delivering exceptional customer service, deepening relationships, and promoting sales culture. The role includes coaching, risk management, and ensuring compliance with bank policies while driving branch performance and security.

You will manage staffing, budgets, performance evaluations, and training, while actively pursuing opportunities to expand the bank's business banking

Qualifications

• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven client service and interpersonal skills
• Effective selling, cross selling and referral skills
• Strong mathematical, problem-solving, and negotiation skills
• Ability to analyze client credit data and other related financial information

Responsibilities

• Ensures client satisfaction and account retention through quality service
• Handles client requests and complaints with prompt, professional, and courteous attention
• Responsible for transaction approvals within assigned limits
• Lead and participate in daily warm up and monthly branch staff meetings; ensure staff are versed in all Bank products
• Staffing, branch performance, appraisals, promotions, salary actions, and terminations: planning staffing budget and performance reviews
• Employee development and training to ensure competency
• Ensure satisfactory audit ratings and monitor critical operational metrics to minimize risks
• Communicate Bank policies and changes to branch personnel
• Identify opportunities for process improvements to optimize branch operations
• Prepare reports and complete special projects for management
• Participate in required training
• Achieve branch goals and contribute to Bank performance
• Follow Compliance Department policies and procedures

Skills

Client service

Interpersonal skills

Sales skills

Problem solving

Negotiation skills

Job description

Sunwest Bank is seeking a Business Banking Manager to oversee operations of the assigned branch and lead staff in delivering exceptional customer service, deepening relationships, and promoting sales culture. The role includes coaching, risk management, and ensuring compliance with bank policies while driving branch performance and security.

You will manage staffing, budgets, performance evaluations, and training, while actively pursuing opportunities to expand the bank's business banking