Business Banking Manager

Sunwest Bank; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Sunwest Bank is seeking a Business Banking Manager to oversee operations of the assigned branch and lead staff in delivering exceptional customer service, deepening relationships, and promoting sales culture. The role includes coaching, risk management, and ensuring compliance with bank policies while driving branch performance and security.

You will manage staffing, budgets, performance evaluations, and training, while actively pursuing opportunities to expand the bank's business banking

Qualifications

• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven client service and interpersonal skills
• Effective selling, cross selling and referral skills
• Strong mathematical, problem-solving, and negotiation skills
• Ability to analyze client credit data and other related financial information

Responsibilities

• Ensures client satisfaction and account retention through quality service
• Handles client requests and complaints with prompt, professional, and courteous attention
• Responsible for transaction approvals within assigned limits
• Lead and participate in daily warm up and monthly branch staff meetings; ensure staff are versed in all Bank products
• Staffing, branch performance, appraisals, promotions, salary actions, and terminations: planning staffing budget and performance reviews
• Employee development and training to ensure competency
• Ensure satisfactory audit ratings and monitor critical operational metrics to minimize risks
• Communicate Bank policies and changes to branch personnel
• Identify opportunities for process improvements to optimize branch operations
• Prepare reports and complete special projects for management
• Participate in required training
• Achieve branch goals and contribute to Bank performance
• Follow Compliance Department policies and procedures

Skills

Client service

Interpersonal skills

Sales skills

Problem solving

Negotiation skills

Job description

SUMMARY

Works under the general supervision of the Business Banking Market Manager. Responsible for the efficient operation of the assigned branch, including operational integrity, branch processes, bank products, service standards, security, and safety in accordance with the Bank's objectives. Provides a superior level of customer service and promotes the service and sales culture through coaching, guidance and staff motivation. Provides leadership, training and supervision to the branch staff. Through a consultative approach, the Business Banking manager identifies opportunities to deepen existing relationships and identify new relationships by uncovering needs and offering appropriate products and services.
Maintains an expertise in risk management and branch policies and procedures and is responsible for monitoring and auditing the branch offices for compliance with established policies and procedures. Acts as a point of escalation for questions or problem resolution.
Based on the needs of the individual branch, the expectation is that approximately 40% of efforts be allocated towards outbound sales activities and deepening current client relationships to include: calling on prospect and client lead lists, setting and attending face to face meetings and building brand awareness within the surrounding markets by networking within the community

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures client satisfaction and account retention through quality service
• Handles client requests and complaints with prompt, professional, and courteous attention Understands and complies with Bank policies, procedures, and regulations governing job responsibilities
• Responsible for transaction approvals within assigned limits
• Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products, sales, service and soundness. Ensures that all employees are well versed in all Bank products
• Holds keys and Alarm Code to the branch; Opens and closes the branch
• Responsible for staffing, branch performance, appraisals, promotions, salary actions, and terminations:
  • Plans and adheres to staffing budget
  • Provides the accurate and timely presentation of Performance appraisals, counseling’s and status changes.
  • Exercise sound judgment and compliance with policy regarding promotion and salary actions.
• Responsible for employee development and provides training as needed
• Responsible for ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining ambitious standards for control/certifications, monetary transactions, security, and account opening activities; ensuring the branch staff is trained and follows policies and procedures; and operating within the Bank’s guidelines
• Communicates Bank policies, procedures and regulations to branch personnel and ensures all staff members are familiar with and aware of any changes
• Identifies opportunities for process improvement to optimize branch operational performance Reviews and analyzes existing business-specific work processes. Proposes and prioritizes changes and improvements for the branch environment. Serves as a “champion” for process changes and initiatives
• Prepares reports and completes special projects as requested by management
• Participates in training deemed necessary by the Bank
• Achieves individual as well as branch goals and contributes to the success of the Bank
• expected to know and follow the Bank’s compliance policies and procedures as required by the Compliance Department.

JOB DESCRIPTION: Business Banking Manager

REPORTS TO: Business Banking Market Manager
STATUS: Non-exempt

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
• Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position does have supervisory responsibilities

MINIMUM QUALIFICATIONS

• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven client service and interpersonal skills
• Effective selling, cross selling and referral skills
• Strong mathematical, problem-solving, and negation skills
• Ability to analyze client credit data and other related financial information

PHYSICAL DEMANDS

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift
• Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak to communicate with employees and other customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(In bold is what applies.)

Sedentary: Limited activity, no lifting, limited walking
Moderate: Mostly standing, walking, bending, frequent lifting
Light: Office work, some lifting, bending, stooping or kneeling, walking
Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its affirmative action program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position
Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.